Question about Lexmark E342n Laser Printer

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Clearing message after "replace photoconductor kit" message came on

I replaced the photoconductor kit when the light came on but it still reads it needs to be replaced on the view screen?

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To reset the photoconductor page count:

  1. Turn off the printer.
  2. While the printer is off, press and hold the Select (Clearing message after ) and Return () buttons on the operator panel.

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  3. While keeping both buttons held down, turn the printer back on. Keep holding down both buttons until the printer screen displays Performing Self Test or CONFIG MENU.
  4. Release the buttons when you see either of these messages.
  5. If Reset PC Cnt does not then appear on the screen, press the left or riClearing message after "replace photoconductor kit - pattlnk_1262005_2017-enus21096_oppanelbuttons2_e340e342_en_us.gifya.net/uploads/images/pattlnk_1262005_2017-enus21096_oppanelbuttons2_e340e342_en_us.gif" alt="pattlnk_1262005_2017-enus21096_oppanelbuttons2_e340e342_en_us.gif" class="h_mi" />
  6. Press the Select button once. The message Resetting PC Cnt Value should briefly appear on the screen, indicating that the photoconductor page count has been reset.
  7. When the display shows CONFIG MENU again, power off the printer.
  8. Wait five or more seconds and then power the printer back on. NOTE: Do not hold any buttons down when powering on the printer during this step.

    The photoconductor page count should now be reset. At this point, it is recommended that you print a menu settings page to confirm this. Do the following:
    1. With the printer at the Ready status, press the left or right Menu button until UTILITIES MENU appears on the screen.
    2. With UTILITIES MENU on the screen, press the Select button once. A new menu should appear.
    3. If Print Menus is not displayed on the second line of the screen, press the left or right menu button until Print Menus appears.
    4. Press the Select button once. The message Printing Menu Settings should appear on the screen and the printer will print out one to three pages of printer settings.
    5. Look for a heading labeled Cartridge Information on one of the menu settings pages.
    6. Under Cartridge Information, look for the word Photoconductor. Confirm that the level of the photoconductor says OK or is close to 100%.
    7. If the photoconductor is still reading low, try printing 10 - 20 more pages.
    8. Print the menu settings page(s) once more. Confirm that the photoconductor level is now at OK or close to 100%.
    9. If the photoconductor continues to give a low reading, repeat this entire procedure again from the beginning to reset the counter once more.
    10. If the photoconductor reading is still low after two attempts to reset the counter, the printer may require service.

Posted on Aug 22, 2008

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You should of had some instructions that came with the new photoconductor kit that shows you how to do this.
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  2. With the printer on and in the Ready state, open the front cover.
  3. Press and hold the Cancel button until all of the lights begin flashing up and down.
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Hope that helps!
-MetaB

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