Question about Polycom Lands Phones

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You are on a conference call with two people on the line using the Polycom, and then someone calls the conference room to join. How do you answer the phone without losing your initial two callers?

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  • Anonymous May 11, 2010

    WHat kind of system is the Polycom installed on?

  • Anonymous Mar 18, 2014

    We use Polycom voicestation 300 to make multiple conference calls. Now we have received 2 more terminals, 1st works ok after pressing FLASH. 2nd hangs up the call. Any idea? we connect them at same extension of PBX to make tests.

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Has this been fixed yet?

Posted on Nov 19, 2008

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2 Answers

How do I conference call


You may download the user manual part 1 and part 2. The conference call instructions begin on page 51 of part 2.

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How do we arrange a conference call?


While on a call, press conference or transfer button(will put first call on temporary hold). Make call to next party, talk to party, press conference button to join all callers. Same procedure to add more parties up to 8 total.

Also, if you use transfer button to start conference call you can use transfer button to join all parties.
If you use conference button to start conference call use conference button to join all parties.

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What analog terminal adapter do I use with AVAYA Model 103H? I want to add a polycom phone to our system & we need to know what kind of adapter to use. Thanks!


On Partner systems the port works for both digital and analog telephones.So if you have a digital port in your conference room for your Partner phone you can unplug the phone and plug in your polycom.

Nov 16, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Unable to use conference button


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]
  • Establish a conference call between yourself and two other parties.
    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press [Feature] [3].
    5. Press the line or intercom button of the first held call.
    6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

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1 Answer

At&T 984 Two people can pick up the same line


This is a feature for in-house conference calls. The problem lies with two people answering the phone very close together. In the handbook, it states that if you want another party in your office or home to join in on a conversation, push the Line button twice. This allows another individual in on the phone call. This also happens in our office. One party answers the phone, while someone else is trying to answer the phone. One of the two individuals inadvertently is the first one to answer and pushes the button 2x. This automatically lets the other individual in on the line. The solution is to make sure if you answer the phone, don't push the button 2x and assume someone has already answered it.

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2 Answers

Conference Calls/Transfer


Conference [Feature] [3]

  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call

  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)

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Avaya Speakerphone


No, that was a drawback of the 44xx series phones. You should use a Polycom conference phone for a conference phone.

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Can't get the conference call to work on the etw-16dc-2


With a call in progress, press CONFERENCE, dial the internal or external number (you may have to dial 9), then press CONFERENCE again. This will join the three together.
Note: for two external calls, your extension must have the ability to access more than one outside line.

Jan 23, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Conference call (how to use)


With a call in progress, press CONFERENCE, dial the internal or external number (you may have to dial 9), then press CONFERENCE again. This will join the three together.
Note: for two external calls, your extension must have the ability to access more than one outside line.

Jan 23, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

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Yes and no if your conference bridge is set for 4 then 4 is the limit. However you could use a conference bridge system: Here is alink to such a system: http://www.freeconferencecall.com Let me know if this answers your question

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