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You are on a conference call with two people on the line using the Polycom, and then someone calls the conference room to join. How do you answer the phone without losing your initial two callers?

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  • Anonymous May 11, 2010

    WHat kind of system is the Polycom installed on?

  • Anonymous Mar 18, 2014

    We use Polycom voicestation 300 to make multiple conference calls. Now we have received 2 more terminals, 1st works ok after pressing FLASH. 2nd hangs up the call. Any idea? we connect them at same extension of PBX to make tests.



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Has this been fixed yet?

Posted on Nov 19, 2008


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Doesnt ring when call transfered

When the Polycom is on-hook (not in a call), use the volume rocker to change the volume of the ringer.

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I have Nortel Polycom 2033 IP conference unit. When we have a conference, it's really bad sound quality. Is there anything that i can do? Thanks.

has it always been like that or it just started. this can be a speaker gone bad or an unstable line. a simple service may correct that effectively.

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How do you conference in 2 separate #s? We tried: 1. Dial the 1st # 2. Press flash 3. Dial the 2nd # And how do you connect them on 1 call? Thank you!

This will depend upon whether your Polycom is connected to a PBX system or using a public landline. If using the Polycom through a PBX you may need to consult the system admin as you will often need to enter a 'conference code' before you dial the second party ie.

1. Dial the first party and ask them to hold
2. Press the Flash key
3. Dial the conference code for your system ie. #46
4. Dial the next party and ask them to hold
5. Press the Flash key twice and all parties are joined.

If you are using a public landline (ie. home phone line) then you will be limited to the conference services that your phone company provide and these are usually also accessed via a code. There are also conferencing services that for a fee you can dial into and follow the prompts to austomatically arrange your conference call.

May 17, 2011 | Polycom VoiceStation 300 Conference Phone

1 Answer

Hi, I have Ploycom QDX6000 and facing two problems. Please let me know if you can help me to fix the same 1- I can not pick the call is someon calls but i can dial out successfuly 2- Fan-end camera...

1) try setting unit to auto answer and it will automatically pick up incoming call

2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point

hope this helps you

good luck!!

Mar 31, 2011 | Polycom QDX 6000 (720030831001) Video...

1 Answer

How do i conferance call on a polycom voicestation 300

The conference call feature is not part of the phone, but part of your telephone network. In some systems you press a sequence of keys to conference in another member such as flash #02 but it depends on what telephone network you use. Contact your IT admin and ask how to trigger the feature on that analog line.

May 14, 2010 | Polycom VoiceStation 300 (220017910001)...

1 Answer

VTX1000 Conference phone

thats very simple,simple when you press CNF dial the number when the call recieved press join & the number 3 for a two sec .you will be connected

Feb 07, 2008 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

1 Answer

Adding person to a teleconference group

How can I add 3 other people on the conference call using a Polycom Soundstation?

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5 Answers

Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Oct 22, 2007 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

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