Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi 50v500a I have called Hitachi many times and I'm not getting an luck with the excact same problem as you had with light engine. What do I do next? I'm very pset with this issue.

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  • judith970069 Apr 17, 2009

    light engine not functioning

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Join the class action lawsuit at www.reyeslaw.com by filling out their questions on the right side of the home page. I saw a thread where someone else had a very similar issue and started a class action.

I then called customer relations back and let them know I joined a class action suit and asked them to add it as a note to my file.

It's not a solution but perhaps a way to have them change their policy.

Posted on Jul 30, 2008

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My Hitachi 50 inch model 50v500a needs a light engine... this is the 2nd time I need a new one... is this a problem with this model that happens a lot... will Hitachi send me a new light engine on their...


If you Google the model number with the word problem after it you will see it is very common for this and the 60V500 made the same year.

There are currently several class action lawsuits concerning this and the engine wholesales for about 600 exchange currently. I replaced nearly 20 of them in sets when they were less than 3 years old--extended warranty.

At one point the cost was 1100 and then when so many started failing they dropped it to 225 exchange/wholesale---but that ended a few years ago.

Hitachi (several clients here and locally have told me this) if called will at first deny knowing anything about this problem--but they know and have known for years.

Best suggestion if you are not under a extended warranty---get involved in one of the class action lawsuits----sooner or later Hitachi will have to either replace set for free or pay.

Sorry to give you bad news but if it told you something you did not know, rate this solution as very helpful as I do this here for free.


SD TECH

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After i replace the lamp on my Hitachi50v500a worked everything then i turn it off.After 1h wanted to turn it on again and it shows (TEMP) light is that a lamp fan or something else.Please help how to fix it by my self.Coz no money to call the tech.

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Hitachi Model 50V500A RED BLOOM


Pls check this picture..
If you have same issue I would recommend pls change light engine.
Good Luck
Dals123
red-oval_small.jpg

Oct 06, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

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I have a 60 inch lcd with the red cloud, bought the tv in 04 called hitachi about it and there sending my tv repair man the light engine no cost. Everyone just needs to call them again. thanks Jim

Aug 31, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

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You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck

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You have the infamous "red cloud" as we call it and nothing you personally do will fix it. Here's what you need to do...we just went thgrough this about a month ago. Call Hitachi's customer RELATIONS department (not customer service) at 800-654-7013. Tell them what the TV is doing and that you believe you have a defective light engine. Now, they will initially act like they have not heard of this problem but they have. The will however give you the names of some certified dealers in your area to call. Once you have a tech out to confirm that you have a bad light engine (this will take the tech less than a minute once you turn the set on) call Hitachi's customer relations department back and tell them you have a bad light engine. All of a sudden, they will acknowlege the probelm exist and will Hitachi will call the dealer direct to confirm that's the problem.

Once they confirm the problem with the dealer you used directly, they will send out a brand new light engine and Hitachi will cover the cost.

Here's the kicker. If your TV is not still under warranty, ours was not, Hitachi will cover the part (cost around $1500) but you will have to pay for the install. Our install cost $400 but worth it to us on a $3600 TV that has been great up until the light engine issue. If you're still under warranty, Hitachi will cover the part and the install. DO NOT let any store or dealer tell you that you will have to pay for this part. Hitachi is replacing it with brand new light engines for free...you just pay the install.

Please deal only with the Hitachi customer RELATIONS department at the number I've listed above. That is the direct number to Hitachi's customer relations department. Hitachi customer service will not help you at all!

Once our light engine was replaced, and the tech replaced it in our home and did not have to take the TV to the shop, our TV is like brand new again! Good Luck:)

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You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!

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We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.

You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.

If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)

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