Hey I just bought a refurbished Phillips Go Gear SA51XX mp3/video player and It won't connect to my computer. It works on the computers at my workplace, and at my friends place. But it won't connect to either of my computers. I have to AMD desktops, and the first time i connected it; it said looking for drivers and then it said couldn't install the drivers, now it doesnt connect at all. I can't charge the MP3 player or put any songs on it. Can anyone help me out. I tried to holding the "volume +" button thing already but it still couldn;t find the driver I have the CD that came with it and i installed the software but nothing happened.
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Re: it won't connect to my PC, says driver not found
If the volume + method didn't work, then there is some feature about your PC config that is not going to work with this player. you can try the FAQ method on Philips website for when the PC is not recognizing the player, but I've never seen a case where it was successful.
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Hey there, If you have copied audio files to your mp4 player, make sure they are in the correct format for the player - mp3, avi etc, check the manual to make sure the books are in the correct format for your device.
Recovery mode - disconnect player from computer, turn off player, hold in volume +, reconnect player to computer while holding volume +, continue holding volume + for up to a minute until Found New Hardware Wizard pops up
The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.