Question about Apple iPod MA446LL/A MP3 Player

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Black and white screen and not recognized.

Hi.  my 30gb video ipod will not be recognized by either my macbook pro or my itunes.  on top of that when not plugged in it goes to the black apple logo screen and then gives me a white page that says "connect to your computer.  use itunes to restore."  how can i restore if it is not recognized?  when i do plug it in the ipod shows a do not disconnect and charging symbol but it is in black and white and has no response.  it is like my ipod is set back to 1st or 2nd generation.  please help!!! thank you.

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  • 13,433 Answers

Try this page
http://www.fixya.com/support/r561901-ipod_problems_start_5_solutions

note in the end of my post there is the online service assistant where you can check your warranty and setup repairs with apple if required.

Posted on Jul 28, 2008

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Ipod won't mount, and show in itunes. Ipod 30GB Video will not load songs, pics, or movies. I have a macbook pro, itunes is updated. Ipod will not restore also. I also tried clearing the drive, ipod...


Putting iPods with a Click Wheel into disk mode
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
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Few months ago i have same problem with my apple ipod classic 30GB.

My USB cable is short so computer show that, USB device canot be recognized. I haver replaced my cable. Problem will be in USB slot of ipod.

Replace cable. Problem will be solve.

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Try the link below that applies to your computer OS:

http://support.apple.com/downloads/iPod_Reset_Utility_1_0_3_for_Mac
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows

Useful troubleshooting-video:
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Hi,

May i know whether your ipod is recognized on itunes??

If "yes" Then you should try to restor eit to factory setting and check..

let me know the results

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I assume the unlocking your ipod is the combination that locks the screen and not the little white tab on the top of the iPod. By plugging the iPod into itunes it should unlock it. By restoring your iPod you erase the lock but also your music. If may stay unlocked when you remove it from the computer. Good luck.

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Install the drivers for your ipod specified. Try changing the USB cord as next solution.
Dont forgrt to rate this

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Try this: turn off your ipod, hold the home button, and plug it into itunes while still holding the home button until a picture of the itunes symbol appears with a cable under it. itunes should say "ipod found in restore mode". This will completely reset your ipod, hopefully fixing any bugs or problems in it. also, you will lose all data saved on the ipod that isn't also backed up by itunes. Music, pictures, and video can be re-synced.

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