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Won't come out of sleep mode

Our new computer sometimes puts itself into sleep mode and won't come out of it. I have gone into Power Option; select a power plan; went to all three and changed the plan settings under the put the computer to sleep to NEVER and saved the changes. This is what I was told to do when I last tried to get this problem fixed. The case # was C3983769. Can you help?

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Enter into your coms setup .Select setup defaults.Save it.Then after starting your os set the power option to never for monitor,standby and harddisk.

Regards.

ucp_pru

Posted on Jul 28, 2008

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Computer won't come out of sleep


Sleep Mode Problems on a Dell Computer b> When Microsoft patched the power-saving features of Windows XP Service Pack 3 and Windows Vista, certain Dell computers were affected by various issues where the computers would go into sleep mode and be unable to come out of it or error out and not go into sleep mode. Sometimes the computers would go into sleep mode and wake up only when a USB mouse was jostled. Pressing keys on the keyboard would not wake the computer because the keyboard would stop functioning

Open the Dell support page on your Internet browser. See the link Below . http://support.dell.com/ Make sure to have your seven-digit alphanumeric (letters and numbers) service tag. Place that information into the "Choose by Service Tag" option. Make sure that the option for the "Operating System" is correct. Go to "+Bios" and click on the "+" symbol. Click on "Download" at the far right, save and run the downloaded file. Restart your computer after installing the file. Test the "Power-saving" feature once you have rebooted. b> If Section I Does Not Resolve the Issue Go to "Display Properties" by right-clicking in an open area on your desktop and left-clicking on "Properties." Click on the "Settings" tab. Check if the "Display" midway down is saying "Plug and Play Monitor on..." If it is not, go to the "Device Manager." Left-click on the "X" in the top right corner of the "Display Properties" menu. Go to "Start," left-click, and then open the "Control Panel" (or "Settings" and then "Control Panel" depending on your system is set up). Select "System," go to the "Hardware" tab, and left-click on it. Left-click on "Device Manager" about 1/3 of the way down that page. Look at "Monitors" and see a "+" symbol. Left-click on it once and see if it has an exclamation point,"!," with a yellow circle around it. If it does, right-click on the "Plug and Play Monitor" and left-click on "Update Driver." Choose "Yes, this time only" and then left-click on "Next." The wizard will update the monitor drivers automatically, if possible. Restart if necessary once updated. Test the"Sleep" mode again. The computer should go into sleep mode and then wake up successfully. b> If Section I and II Do Not Work Left-click on "Start" and then "Control Panel" (or "Settings" and then "Control Panel," depending on your system's setup). Double-click on "Power Options" to open it. Open the "Hibernate" tab and click on "Enable Hibernate." You may have to reboot again. Test the "Sleep" mode function again. b> Windows Vista Open the Dell support page in your Internet browser. See the link Below. http://support.dell.com/ Make sure to have your seven-digit alphanumeric service tag. Place that information into the "Choose by Service Tag" option. Make sure that the option for the "Operating System" is correct. Go to "+Bios" and click on the "+" symbol. Click on "Download" on the far right. Save and run the downloaded file. Restart the computer after installing the file. Test the "Power-saving" feature once you have rebooted. b> If Section IV Doesn't Work b> Reboot the system and press "F2" or "Del" to get into Bios. Make sure that the "Legacy USB" option is enabled. Save and exit the Bios and start Windows Vista. Go to "Start" and then "Control Panel." "Switch to Classic View" on the left side. Click on "Power Options." Click "Change Plan Settings" and then "Change Advanced Power Settings." Set the "Sleep>Sleep After" to "Never." Set the "Sleep>Allow Hybrid Sleep" to "Never." Set the "Sleep> Hibernate After" to one minute after the monitor and hard drive are set to turn off. Set the "Power" button and "Lid>Start" menu power button" to "Hibernate." Restart the computer and test the "Power Sleep" mode. b> If Section IV and V Do Not Work b> Find the "Windows" sidebar at the bottom right corner. Right-click on it to disable it. Test the "Sleep" mode again. If the computer does go to sleep, enable the "Windows" sidebar by going into the "Control Panel" and enabling it again. Start turning off each gadget one by one, and test the "Sleep" mode to see which gadget is causing the problem. Look at the system and see if you have a "Google" sidebar." If you do have Google sidebar, then pick only one to use, or choose not to use either of them. To remove the "Google" sidebar, left-click on "Start," then left-click on "Control Panel." Double-click on "Programs and Features." Wait for the computer to populate installed software on your computer. Find the "Google" sidebar and remove it by left clicking on it and left click "Uninstall." If you want to remove the "Windows" sidebar, right-click on it, left-click on properties to open "Properties," then remove the check from the "Start Sidebar When Windows Starts," selection and click "OK." Disable Sleep Mode Microsoft Windows 7 uses sleep mode for desktops and laptops to save power during times when the computer is not in use but does not need to be shut down. Sleep mode pauses and suspends your computer until you are ready to continue. In some cases, sleep mode interferes with scheduled tasks or operations such as remote desktop connections. Microsoft allows sleep mode to be turned off and disabled for users that have no need for the function or find that the feature is interfering with their normal computing activities.

Click the "Start" button to expand the Windows "Start" menu. Select "Control" panel in the right column of the "Start" menu and click "System and Security." Click "Power Options" and press the "Change Plan Settings" link next to your computer's currently selected power management plan. Select "Never" from the "Put The Computer to Sleep" drop-down menu. Select "Change Advanced Power Settings" beneath the "Change Settings For The Plan" heading. This launches a "Power Options" panel. Double-click "Sleep" in the menu tree to expand the advanced "Sleep" options. Select "Sleep After" and use the arrow to select "Never." Select this option for both "On Battery" and "Plugged In" if you are configuring power options on a laptop. Click the small "plus" icon next to "Hibernate After" to view hibernation settings. Click the arrow to select "Never." Select "Never" for both "On Battery" and "Plugged In" if you are configuring your power options for a laptop. Click "OK" to close the advanced power options. Select "Save Changes" to save your new power management configuration. Your computer's sleep mode is disabled.

Hope it helps.

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Go to the "Start" button, then click on "Control Panel." In the control panel screen, click "System and Maintenance," then click on "Power Options." This brings you to the "Select a power plan" page. From the "Select a power plan" page, select the option that says "Change plan settings." This changes the settings on the currently selected plan. Select the "Change advanced power settings" option. Click "Sleep" and then click on "Sleep After" to expand it. If using a laptop or mobile PC, click "On battery" and "Plugged in," then select the "Never" option. This turns off sleep mode for both battery and AC use. If you are using a desktop computer, click "Setting," click the arrow and then click "Never" to turn off sleep mode. Click "OK," then click "Save changes" to save the modification. b> Turning Off Sleep Mode - Mac OS b> Click on the Apple logo at the upper left corner of the screen to open the menu and select the "System Preferences" option. From the "System Preferences" screen, click on "Energy Saver." If you are using a desktop, select "Power Adapter" in the top drop-down menu. In the second drop-down menu, select "Custom." Highlight the "Sleep" tab, then adjust the top slider to the far right, marked "Never." I f you wish the display to stay on, adjust the bottom slider to "Never." Click the red button on the upper left side of the "Energy Saver" screen. If you are using a mobile product or laptop, follow step 2 and select "Battery" from the top drop-down menu. Repeat step 3 to change the settings for battery use. Hope this helps.

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1 Answer

Won't go into sleep mode


Which operating system ?


Sleep mode on a Windows 7 PC saves power without you having to turn your computer off and without losing any work.


This option cuts the power to your monitor, powers down the hard drive and pauses all functions until you awaken the computer from hibernation.


Whether you have a laptop, desktop or workstation, putting your computer into sleep mode will lower your electric bill and save money!


Click the "Start" button in the lower left corner of your desktop. In the lower right corner of the Start menu, next to the "Shut Down" button, is a button labeled with a small, right-pointing arrow. Mouse over the arrow.


The Shut Down menu appears.

Point at "Sleep" and click on this option.

Your Windows 7 computer goes into sleep mode.


Wake your computer from sleep mode by jiggling the mouse.

There may be a delay of a few seconds before your hardware powers on.


All of your open programs are still open and your work is intact, just as you left it before the computer entered sleep mode.


Configure your Windows 7 PC to go into sleep mode automatically when it is not used for a certain amount of time.


Click "Start" and select "Control Panel." Click "System and Security."

Click "Power Options."

A menu opens.


Click on "Choose when the computer sleeps" and select the number of minutes of inactivity. You can also set a separate time interval to put your monitor into sleep mode.


If you set both to 10 minutes, then your PC and monitor will automatically go into sleep mode after 10 minutes of inactivity


Your Computer in sleep mode


First, save all of your work. Information in computer memory is not saved while your computer is on standby.


From the Start menu, select Settings, then Control Panel, then Power Management.


Click Standby Beside When I Push the Power Button.


Push the Power button.


Automatically Putting Your Computer on Standby


Save all work before leaving your computer.


From the Start menu, select Settings, then Control Panel.


Double-click Power Management.


Set the times that you want your system to go on standby, to shut off the monitor and to shut off the hard disks.


Click OK. Your computer will go on standby according to the schedule you have entered.


Putting Your Computer in Hibernation


From the Start menu, select Settings, then Control Panel.


Double-click Power Settings.


Click on the Advanced tab.


At the When I Push the Power Button On My Computer screen, click Hibernate.


Click the Power button.


Hope this helps.




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and
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