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Try these suggestions
1. Change needle
2. Rethread the machine--top --make sure to use every thread guide
3. Take the bobbin out --make sure it is inserted correctly into the bobbin
Case, & make sure the bobbin is turned the correct way
4. make sure the thread has not come off the thread take up lever
5. Clean under the needle plate & in the bobbin area for lint or threads
have you tried turning off the machine & unplugging & the turning it back on to see if that clears the computer part?
where was the thread build up it was indicating?
did the machine jam up in the bobbin area?
This code tells you that the motor locked up because the thread is tangled. Untangle the thread, make sure the machine is threaded properly and that the proper tension is set before continuing.
It could be that the bobbin is being put in upside down check to make sure that you do not need a bobbin with a magnet on one side. also make sure there is no thread tangled inside the bobbin housing it will cause the timing of the machine to be off and cause issues with your needle picking up the bobbin and thus cause a mess inside you bobbin housing
The needle either not moving or stopping is a sign that the machine is jamming. Here's the answer for the question "My machine is jammed" from the FAQs on Singer's web site at http://www.singerco.com/support/faqs.html
A jammed machine is caused by thread being caught in the hook. Remove the upper thread and the bobbin case, turn the hand wheel towards you (counterclockwise) by hand and remove any thread in the bobbin case area. *Always turn the hand wheel towards you. Turning the hand wheel away from you (clockwise) can cause the machines timing to become unaligned and jam your machine. Also, always make sure the presser foot is in the down position before you start sewing. Sewing with the presser foot in the up position will jam your machine in the bobbin case.
Your description of the needle hitting the plate or foot is an indication that the machine's timing has become unaligned which can be caused as indicated above by turning the hand wheel away from you - the correct way is to *Always turn the hand wheel towards you.
In my Brother CE-4000, it appears as though the feed dogs (which you can change to a higher position or a lower position) are allowing the bobbin case to spin all the way around and then the needle hits the bobbin case. When the feed dogs are in the lowest position, the bobbin case does not spin all the way around when the needle moves up and down (and therefore the needle does not get stuck in the bobbin case. I am wondering if this is a problem with the feed dogs/case?
Try this for me clean out the hook area under the bobbin case some times dust from thread and cloth build up under the bobbin case and it can push up the bobbin case and cause the same thing to happin.
That usually means there is a problem with the threading. If the thread is pulled through the wrong side of the needle, is wrapped around the top wheels wrong, or the bobbin is threaded wrong, this will usually cause it to jam up by the bobbin. i would suggest re-threading your machine, or if that doesn't work, contacting the problem hotline.
try re-threading your machine. usually when the machine is jammed at the bobbin or when the needle gets stuck to the bobbin thread, it means that there is an error with the thread. make sure that the thread isn't pulled through the wrong side of the needle, wrapped the wrong way around the wheels on the top, and that the bobbin is threaded correctly. if this doesn't work, you may want to contact their hotline.