a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The transfer roller on this machine comes as an assembly consisting of a waste toner tank and a transfer roller. The message you are getting pops up when this tank is full, regardless of the transfer roller's useable life. There is a window on the back that when blocked by toner, cuts off an optical sensor to tell the machine that the waste toner is full. Just unclip the roller from the side, pop it out, and dump the toner out. Careful though, it's a messy job and you might want to wrap the assembly inside a trash bag while emptying it out.
> Support & Drivers > Phaser 6300/6350 Support > Search Results
Solution: Replace the Transfer Roller
Make PrintableE-mail this pageCAUTION: Do not touch the surface of the Transfer Roller as fingerprints can cause image quality problems.
Push up the latch on the front of the printer to open Door A.
Squeeze the orange tabs on both sides of the Transfer Roller together, and gently lift the roller out of the printer. Dispose of the old roller as normal office waste.
Remove the new Transfer Roller from its packaging.
Grasp the posts on each side of the roller and insert the posts into the u-shaped guides inside the printer.
Push down on the base of the orange tabs until you hear a click to lock the roller into position.
Close Door A.
Looks like Roller should be detected and message should go away after you replace it.
error code e000064 indicates machine having problem with transfer roller , black roller found underneath drum unit. it may require replacing or needs cleaned being soiled . this area require technical experts as transfer roller operates on high voltage . hope this helps
I found the answer here: http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi
Resetting Transfer Roller Life
Resetting the transfer roller life is to be performed only if the Transfer Roller Assembly was defective and or the assembly is replaced before an end of life or near end of life message. Not to extend the life of the assembly. Doing so may cause premature failure of other internal printer components.
The printer will prompt the user to reset the life counts if the assembly is replaced after receiving a Replace Transfer Roller or Replace Transfer Roller Soon message.
Note: If the main Menu does not appear on the front panel screen and only Replace Transfer Roller is displayed, there may be a print job that is either processing or currently printing. Try the following steps to clear the print jobs and reset the Transfer Roller life:
Press the cancel button several times to flush processing jobs from the printer.
If you do not receive access to the front panel menu by doing this, power off the printer and disconnect Ethernet, parallel or USB cable from the printer.
Turn the printer back on, and while it is powering up, immediately start pushing the cancel key repeatedly until you receive access to the front panel menu.
If the printer menu appears on the front panel screen, follow the instructions below to reset the Transfer Roller life if the printer did not prompt you to reset it:
With Menus highlighted press OK.
Press the Down Arrow and scroll to Supplies Info Menu.
Press the Down Arrow and scroll to Exit at the bottom of the menu tree.
In the Phaser 6250 Color Laser Printer Service Manual (which I had to have emailed to me from my toner supplier since it is not available to the general public) I went to Chapter 6 - Error Messages and Codes. I had to reboot the printer. Here is the procedure.
Entering by rebooting the printer:
1. Turn the printer power OFF
2. Hold down the Back and Information buttons simutaneously and turn the printer
3. Continue to hold the buttons until the following message is displayed on the front
panel: Service Diagnostics V#.##, Initializing ....., and then release the buttons.
4. The front panel displays the Service Diagnostics Menu.
On the display is a menu. Find Transfer Roller. Press enter on this menu where it says Toner Waste (Not Full). Back out of the menu.
All of a sudden the machine came to life. You may have to turn off the printer and turn it back on again.
Most of the time when I find this happening on a printer, not just Ricoh's it turns out to be the PCU (photo conductor unit). The color PCU is one unit and the black is a seperate unit. Hope this helps.
Transfer Roller is at End of Life
■ Print the Supplies Usage page to verify the remaining life and Transfer
Roller install date.
■ Cycle printer power.
■ If the problem persists, follow the procedure below
Look at the clear plastic window on the Transfer Roller. If toner is present in the
center of the window the Transfer Roller is at end of life and needs to be
replaced. If no toner is visible, try cleaning the CTD (ADC) Sensor.
The “Transfer Roller is at End of Life” is a warning. “Replace Transfer Roller” is
a hard stop.