When we put a disc in to play it, the player just continues loading and never actually plays the disc. what could be the problem? It is plugged into a wall outlet when we are trying & we have tried several different discs also.

Hello
The laser pickup unit of your DVD player may either be faulty or dusty. Just put in a cleaning disc into it and play it for at least three times, and check. If it does not help you, the laser pickup unit of your device should be replaced with same type and number. Just check the loading belt too. OK.

Tries the tv DVD player,play it with many other DVD discs too?Some the disc u trying to play it might just be bad like the reading shinning laser surfaces are scratches,smushes or grims and dirts on the disc reading surfaces?Tries washes the DVD disc,with some dish washing liquid,dries it with a cloth wait like two mins.Try the DVD disc again.If it have problems,but all DVD discs or with many other DVD discs too?Tries websites like Ebay.com or Amazon.com buy a Disc cleaning kit put Disc in the DVD player to play it have 50/50 chances to clean the DVD player laser eye reader.If not more like the DVD player laser eye it is dead.Tv still work fine?Don't take the tv aparts,tries to clean it laser eye manally,because,if u putting tv back together again might causes tv problems too.Just buy a DVD player unit plug it in the tv and play ur DVD Discs.DVD player extenal unit it very cheap these day.Don't take chances,like take ur tv aparts.

try another disc. if the problem continue and still in warranty, have it replaced.

Put a cd in the dvd player if it is marked that it plays cds... if it plays the cd your dvd laser is shot... cheaper to get a new unit. if it doesn't play a cd try cleaning the laser. and last but not the last thing try unplugging it for a short time then plug it back in... if nothing works get the one tool that fixs most everything...... take it to office depot and they can recycle the stuff inside and help keep the earth green...then onto wally world.

un plug the the dvd and take top off, carefully clean the lasor with a cotton bud.
If still no good, lasor died.
Buy new dvd

Sounds very much like you have a either a dirty laser, or a laser unit failure. Put a cleaning disc through the machine, and see if it improves. If not, then you need to either have a new laser fitted, or a new machine.

wat player are u using and wat is the model... wat was d cd u wer playing....

I don't have a solution at this time. I have the same DVD player and mine stopped working this past weekend. It is doing the same thing as yours. I opened the case and loaded a disc and watched the mechanism. The disc won't spin. if you tap the disc it will start spinning and load and start playing. I thought I had fully fixed it. It will load most times but now the video and audio stutters as if the discs is spinning at varying rates.

the dvd player does not actually play hd dvds just upscales normal ones

Having the same problem. DVD player loads enough to identify it is a DVD or a CD, but won't actually start playing anything.