HP Printer C4340 All-in-One. Workd fine but I can't get fax function. Test Report says failure on correct cable but I've tried all options. HELP!

Sir/Madam

Solution one: Print a fax test
1.Make sure the product is turned on and correctly connected to the telephone jack.
2.Make sure that there is plain white paper in the input tray.
3.On the product control panel, press the Setup button ( ).
4.Press the right arrow ( ) to select Tools , and then press OK .
5.From the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
6.Review the results of the test.
·If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the Fax Test after fixing the listed faxing issues to make sure the test passes.
·If the test does not list faxing issues and solutions, the fax test passed. Continue to the next solution.
7.Try to send a fax again. If the HP fax still cannot send a fax, continue to the next solution.

In case You Still facing Problem The Visit official HP Printer website Below URL Link On:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01555948&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3692888

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HP Printer Support

Hi Dear

HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.

1. Press the right arrow until Reports appears in the display, press the checkmark.
2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
3. Press the right arrow until Print Report appears in the display, press the checkmark.
4. Right arrow to the option of choice, press the checkmark to save the change.

FAX call report options

• Send Fax Only - a confirmation sheet will only print when a fax is sent
• Never - no fax confirmation sheets
• Every Error - default setting
• Send Error - a fax confirmation prints when the fax transmission encounters an error
• Every Fax - a fax confirmation sheet will print for incoming

Hi,

On the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.

If you do not find the Fax confirmation option under print report then find it under Tools option.

Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.

once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.


Regards,
Ron


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It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test

1. Press the Setup button ( ) on the product control panel.
2. Use the Arrow keys ( ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
   • If the report passes, try to resend the fax.
   • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
   • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'

Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax ports Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.

If you need more help come back.Post / thumbs / testimonial are welcome!

The Fax report only tells you if the fax went through or not. The image on a fax report lets you quickly check the first page of the documents that were faxed (or supposed to be faxed). To get the image on the fax report, press Setup > Fax Confirmation > On Fax Send. Then select On for Image on Fax Send Report.

What you need is to test that your machine can send a fax. Make sure that the unit is installed correctly. Use the phone cord or adapter that came with the unit between the appropriate wall jack (on PBX systems for example) and the 1-Line jack. See the User's Guide if the phone is shared (voicemail, computer modem, answering machine). To test the unit, press Setup button on the Control Panel (the icon looks like an open end wrench). Choose Tools and Run Fax Test. This will check if the machine has a dial tone and can send information on the phone line. Use that information to troubleshoot the issue. For a hardware failure, cycle the power (turn off and unplug the unit) and check if there is a dial tone (I like an old corded phone for this test). If at all possible, if the test fax is unsuccessful due to a dial tone problem, disconnect all other devices on the phone line and retest. Then reconnect them one at a time to see which may be involved in the failure. Check that you are on an analog phone line.

Once you get a successful test fax, load your original (face down on the scanner glass or face up in an ADF). To fax from the all-in-one, enter the recipient's fax number with the keypad then press Start Fax black (or color as needed). (If the recipient gets poor print quality, adjust the scan resolution. This is under Options after you press Fax and then enter the destination number. This method also lets you chose when to send a fax.)

After you get the fax to work directly from the all-in-one, then you can set up the HP Solutions to fax from the computer.

I hope this helps.

Cindy Wells

Try to Run Fax Test
Press the Setup button on front panel
Scroll to Tools - Press OK
Choose Run Fax Test - Press OK
It should print the Fax Test Report.. it will list you the possible cause why you are getting Fax Failure..

If it says Hardware Test Failed..do a Reset on the Printer ( Hard Reset )

this will printer reset the settings to Factory default like your rings to answer will change to default, Speed Dial list will be wiped off

Steps to do :
Disconnect the Phone cord from EXT 1 of printer

while the printer is on, Disconnect the power cord from back of printer. While holding the # and 6 Buttons, connect the cord back and release the buttons after 5-6 seconds..

go thru the alignment process and re-align the printer
Connect the Phone cord back and try to Run the Fax Test and check if everything passes in the list.

on the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.

If you do not find the Fax confirmation option under print report then find it under Tools option.

Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.

once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.

try this and let us know. do fax diagonastics.

Test the fax setup from the control panel Follow the steps below to perform a fax diagnostics test.

1. Set up the all-in-one for faxing according to the setup instructions found in the product's User's Guide .
2. Make sure you have inserted the print cartridges and loaded paper before starting the test.
3. Press Setup , 6 , and then 6 . This displays the Tools menu and then select Run Fax Test . The HP all-in-one displays the status of the test on the color graphics display and prints a report.
4. Review the report.
   • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
   • If the test fails, review the report for more information on how to fix any problems found.
5. After you pick up the fax report from the all-in-one, press OK . Then turn the printer off, and then on again. If necessary, resolve any problems found and rerun the test.

Accessing the Diagnostic Utility from HP Solution Center The fax Diagnostic Utility can also be accessed from the HP Solution Center software, by selecting the HP Fax enabled product in the drop down box, and then following these steps:

1. Select Settings , Fax Settings & Setup , Fax Setup Wizard .
2. Tab through the Fax Setup Wizard to get to the end of the process. This is a good opportunity to ensure that your fax machine is setup correctly.
3. Click Click here to run the Fax Test . The HP all-in-one displays the status of the test on the color graphics display and prints a report.
4. Review the report.
   • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
   • If the test fails, review the report for more information on how to fix any problems found.
5. After you pick up the fax report from the all-in-one, press OK . Then turn the printer off, and then on again. If necessary, resolve any problems found and rerun the test.

hi tbacsa02,


this was a solution i posted earlier with someone that has the same problem like yours.

follow this few steps;
first can you try this;

You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing. The test does the following:

• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the device
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection

The device prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test fax setup
1. Set up the device for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the main tray before starting the test.
3. From the device control panel, press Setup.
4. Press right arrow to select Tools, and then press OK.
5. Press right arrow to select Run Fax Test, and then press OK.
The device displays the status of the test on the display and prints a report.
6. Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.


let me know.

Follow the steps below to perform a fax diagnostics test. 1. Set up the all-in-one for faxing according to the setup instructions found in the product's User's Guide. 2. Make sure you have inserted the print cartridges and loaded paper before starting the test. 3. Press Setup, 6, and then 6. This displays the Tools menu and then select Run Fax Test. The HP all-in-one displays the status of the test on the color graphics display and prints a report. 4. Review the report. * If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems. * If the test fails, review the report for more information on how to fix any problems found. 5. After you pick up the fax report from the all-in-one, press OK. Then turn the printer off, and then on again. If necessary, resolve any problems found and rerun the test. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.