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I have a pixma mp500 printer scanner. The printer works very well but the scanner is another story. I set up the printer per the manual, loaded the software and tried it out and everything worked. I turned both the computer and printer off at the end of the day and when I started them the next day the printer works fine but the scanner won't scan. When I try to scan a document I get a scan failed message on the screen. I reloaded all the software and started all over again and it sometimes works and sometimes doesn't. It's getting extremely frustrating. Please help, George Saling

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HI,

The problem is with your software.Please uninstall the previous one, download and install it from the link which i'll give you.

Posted on Jul 28, 2008

  • Priya darshan Jul 28, 2008

    Please CLICK HERE under the DRIVERS/SOFTWARE SECTION select your operating system to download the drivers..

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Unplug priunter usb.
Reinstall all software and drivers from disk
Restart computewr and reconnect printer.
This should fix it

Posted on Jul 28, 2008

  • Ginko
    Ginko Jul 28, 2008

    If you reinstall all software, and it just works at random, then is a cable problem, replace usb cable.

  • Ginko
    Ginko Jul 28, 2008

    Check also that other electrical devices (extensions, power adapters etc,) are not interfeering with USB cable signal.
    If you have this kind of problems quite often buy a sielded usb cable it will be a bit more expensive than standard ones, but it will fix the problem.


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