Question about Lexmark X3550 All-In-One Printer

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Lexmark x3550 when I connect the usb cord to my compaq computer, and press the scan button. the screen says down loading application list, then a few minutes later, it says it can not retrieve application list. it worked just fine last night

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  • littlefoot74 Aug 03, 2008

    yes, I have the same problem. I get an error pop up that says there is a problem with the device monitor application, then my printer window says it is downloading application list and after a while it says it cannot retrieve application list.

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The Device Monitor is the software responsible for sending the application list down to the printer. If it crashes (you see a popup saying there was a problem with it and it has to shut down), then you'll be unable to scan until you get it running again. The easiest way to do that is simply reboot, as the Dev Mon should start up when you boot up your PC. If the Dev Mon crashes when you start up the PC or every time you try to scan for the first time after rebooting, then that would indicate a potential conflict with some other device driver or something else on your system. If that's the case and either of you are willing to provide more info and gather some log files, let me know and I can put you in touch with an engineer at Lexmark who will dig further into this problem.

Posted on Aug 07, 2008

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Is your scanner connected DIRECTLY to the port on the computer or is it going through a docking station or usb hub?

if it's the latter I suggest you try direct connection and also try different USB ports on the computer after a REBOOT each time.

Posted on Aug 04, 2008

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1 Answer

When i scan to computer it cannot download the application


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Jan 26, 2012 | Lexmark X5650 ALL-IN-ONE PRINTER

2 Answers

Lexmark x5650 cannot retrieve application list


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Jan 16, 2012 | Lexmark X5650 All-in-One InkJet Printer

1 Answer

How do set up my lexmark pro901 to scan to my pc so that I can email the scans


Make sure the Lexmark Pinnacle Pro901 printer driver is installed on your computer. If you have the install disc that came with your printer, just insert it to your computer hard driver and follow the instructions on your computer screen. You can also the download the printer driver from the Lexmark website at http://bit.ly/d3ftso. Select your operating system > download > execute the file. Again, just follow the instructions on your computer screen.
Note: The install disc contains the Lexmark OCR scan software necessary for scanning documents for editing and saving them as PDF files. The downloaded driver does not contain the OCR software.
To scan to your computer using the printer operator panel:

1. From the home screen, navigate to Scan to Computer: Scan > Scan to Computer

2. Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.

3. Select an application (in your case your email), and then touch Accept.

4. Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection.

5. Press the start button to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.

To scan to your computer using the printer software (Lexmark Printer Home):

For Windows:


1. Click Start.

2. Click All Programs or Programs, and then select the printer program folder from the list.

3. Select Printer Home.

4. Choose your printer from the printer drop-down list.

5. Click Email, and then select Photo, Document or PDF.

Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

6. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.

7. Compose your e-mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.


For Mac:


1. From the Finder desktop, double-click the printer program folder.

2. Double-click the printer Center to open the All-In-One Center.

3. From the "What is being scanned?" menu on the main screen, select a document type.

4. From the "How will the scanned image be used?" menu, choose To be viewed on monitor/web page.

5. From the "Send scanned image to" menu, choose an application.

6. Click Scan.

7. Retrieve the scanned image from the application, and then send it through e-mail as an attachment.



I hope this information has been helpful.

Sep 19, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

I cannot send a fax or scan a document. Are there special drivers or software needed to do so?


Looking at your unit, you can send a fax or scan a document by using the operations screen using the menu's accessed from the front panel of the unit. You can send faxes if you have connected the machine to a telephone line. You can scan to a USB drive or a computer, if you have a computer or USB drive connected to the unit. I have attached links directly to Cannon's support site for the on screen manual and for drivers and downloads. There are MP drivers and MP Navigator EX that need to be installed. These applications can be obtained from the second link, drivers and downloads.

To scan you will need to connect the unit to a computer by using a USB cord and thru a network. If you have the unit on a network then you need to install the Cannon IJ Network Scan utility, also available on the second link,

Saving Scanned Data on the Computuer

(1) Make sure that the power is turned on.

(2) Load an original on the Platen Glass or in the ADF (automatic document feeder).

Select the scan operation.

(1) Press the SCAN button.

(2) Make sure that PC is selected, and press the OK button.

The computer selection screen will appear.

(3) Use the (Up) or (Down) button to select the computer to save scanned data, and press the OK button.

Here we select Local (USB).

The document type selection screen will appear.
i_note.gif Note

bullet_s.gif For the network connection, select the computer name to save scanned data in the list.

bullet_s.gif For the connection via USB only, only Local (USB) appears on the LCD.

(4) Use the (Up) or (Down) button to select the type of original and position to load it, and press the OK button.

Here we select Auto detect.
i_important.gif Important

bullet_s.gif Make sure that the originals have been loaded correctly according to the type of original that you have selected. For details, see Loading Originals.
i_note.gif Note

bullet_s.gif If the computer connected over a network is selected in (3), Auto detect does not appear on the LCD.

bullet_s.gif The type of original other than Auto detect includes Document (platen), Photo (platen), Document (ADF simplex), and Document (ADF duplex). If you select other than Auto detect, you can save all scanned data in a PDF file, attach it to a mail, open it with a software application.

Refer to the on-screen manual: Advanced Guide .

bullet_s.gif When selecting Auto detect to scan an original, it will be scanned according to the settings of MP Navigator EX. For details, refer to the on-screen manual: Advanced Guide .

  1. Start scanning.

(1) Make sure that the original is loaded on the Platen Glass or in the ADF.

(2) Press the Color or Black button.

The settings configured with MP Navigator EX apply when scanning.


I will send a separate post to give directions on faxing. You can download and install the manual onto your computer if you like. It contains all of the directions on the use of the unit and has nice illustrations to help you see what the directions describe. Select the On screen manual, let it download and once the file is unzipped, tell it to run. Once the manual installs, look on your program listing on the Start menu for the Cannon manual and open it like any other program.


Here are the links, first for the manual page, look for the link on the lower portion of the page, The second for the driver and download page if you need additional software.


Brian


http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#BrochuresAndManuals
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#DriversAndSoftware

Jan 09, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

Cannot retrieve application list


Try resetting the printer by turning it off, disconnecting it from the computer, restart the computer, turn the printer back on and then reconnect it to the computer. If this doesn't work try reinstalling the drivers and software.

Jul 01, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

Lexmark x3550 will not scan 'Downloading Application List" and "


Had the same problem. Installed the most recent drivers. OK now. Good luck. - Kakou

Feb 05, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

Device monitor application problem


Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.

Sep 28, 2008 | Lexmark X3550 All-In-One Printer

3 Answers

Lexmark 5400 series


Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name as follows.

1. Launch Lexmark Imaging Studio.
2. Right-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Right-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards, Fbyrd

Mar 12, 2008 | HP PSC 2210 All-In-One InkJet Printer

8 Answers

"Scan Request Failed"


Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linksys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name in their Imaging Studio application. This worked for several weeks, but now I get the “cannot retrieve applications list” message again. I have not fixed the new error yet, but changing the network name may work for you. Here are the steps to change the Imaging Studio network name.

1. Launch Lexmark Imaging Studio. (Double left-click on its icon)
2. Left-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Left-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards,
Fbyrd99

Oct 23, 2007 | Lexmark X3550 All-In-One Printer

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