Question about Canon SmartBase MP390 All-In-One InkJet Printer
HELP! Basically the printer was fine and then it started to not print magenta - so no even colours and no blue. We messed about and got it abit better and tried ot clean the printhead etc....no better. On advice of canon we ordered a new printhead (obvioulsy they want you to get an engineer out but for 95 pounds i dont think so) - so have just installed the new printhead...did the alignment and tried it out and absolutely nothing is printed out at all! Not even black whic I had before i changed the printhead. I then did a couple of deep cleans and normal cleans and checked the laignment etc and the cartridges were ok...nothing out of place and still nothing.
Does anybody have ANY ideas? So frustrated as I dont have the manual either - cant find it for free on canon website and dont want to pay for it again. PLEASE help - iM way behind on paperwork and really need help...
I have an MP390 that had a similar problem over a year ago. There is a very simple fix that worked for me, and I'm pretty sure that it will work for you too. :^)
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch and remove all of the ink tanks. Gently remove the print head (it should come right out, even easier than the ink cartridges). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.
Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.
Posted on Apr 02, 2009
Thanks a lot for the above help. I want to add my 2 cents. I got an air duster (probably dont have smiler2's lungs) - it is well worth it coz my magenta kept coming out with ink as I used the air duster but not the other 2 colors, finally after an hour of air dusting, the magenta cleaned up and now all color print.
For whatever reason dont use the air duster on the head side, this will screw you up, always use it where the ink cartridges are held.
Posted on Sep 17, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 16, 2012 | Canon iP4500 Photo Printer
Jul 25, 2010 | Canon PIXMA MP150 All-In-One InkJet...
Feb 19, 2010 | Canon SmartBase MP390 All-In-One InkJet...
Feb 19, 2009 | Canon PIXMA MP600 all-In-One InkJet...
Jan 23, 2009 | Canon MultiPASS MP390 All-In-One InkJet...
Dec 16, 2007 | Canon MultiPASS MP390 All-In-One InkJet...
Nov 22, 2007 | Canon PIXMA iP3000 InkJet Photo Printer
1,138 people viewed this question
Usually answered in minutes!