Sounds like your blocked up try a descaler....
I bought new filters for our model 13153 on line. However although they looked the same externally the internal diameter of the outlet tube was larger, this prevented the rubbers eal from sealing and the machines pump just sucked air. I refitted the old filter and it works. The thing about pumps is they would rather **** air than lift the water up from the container.
Have returned the new filter for a refund.
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