Question about Creative Labs Zen Digital Media Player

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White screen of death!

I have the white screen problem but no music is playing and I cannot get it to play. I have fully charged it and nothing changes and tried pressing reset several times and nothing. Please help me!

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  • pixlwurks Jul 31, 2008

    I have it too on a 16gb model- tried the latest firmware upgrade- no good...

    switching to SONY- the sound is even better!

  • Restotree Jul 31, 2008

    Yah I am about to just give up on this thing -.- it was good while it lasted but now it isn't worth the hassle.

  • JULIAN R. ACOSTA Oct 15, 2008

    I have the white screen and have tried to do everything said in the posts but with the same bad result. Nothing happen. Nothing works to fix it.


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  • 86 Answers

Your screen is cracked at its edges where it can't be seen.The cracks break electrical connections, which cause the lines on the screen. Have it repaired/replaced if its under warranty. If not, toss it, these players do not have enough structural support for their screens and will fail again if they are repaired. There is a reason ipods have metal bodies.

Posted on Oct 23, 2008

  • bluetegjoe Oct 23, 2008

    This solution applies only to Zens that still play music.


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