Question about Philips GoGear HDD6330 MP3 Player
One day my go gear 30gb wouldnt turn on so i put it in the charger. i came back a couple hours later and it was fully charged. but when i went to select a artist it said [ list empty] . which is strange because when i hooked it up to the computer and searched my device through windows media player it showed that all my music was there . why is it doing this ?
This problem is caused by a corrupt database file. When the player starts it doesn't scan the hard disk, it reads the database file instead. Anything that it doesn't find in the file, it ignores. This means that your tracks have not been deleted, but the player can't 'see' them.
You will need to repair the player using the Philips Device Manager. This will format the player and reload the system files.
The latest version can be downloaded here:
If you don't have the tracks on your PC, you can copy them off the player as follows:
Connect the player to the power supply and the PC.
Press and hold [POWER ON] & [VOL+] to reset the player.
When the player resets, quickly release the buttons, then press and hold [VOL-]
The player should register as either Removable Drive or GoGear, and a drive letter eg. e:
Once the player has registered on the PC, release the [VOL-] button,
You can now use the player exactly the same as a hard disk, and drag & drop the tracks to you PC.
Restart the player, use the repair function of Philips Device Manager to restore the player, and re-load the tracks as normal.
Posted on Jul 28, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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