Question about SanDisk Sansa c240 MP3 Player

4 Answers

Sansa c240 mp3 player not cooperating

  • Can't get my computer to pick up my device and can't do anything to download or upload
  • Windows Media Player version 10 or higher
  • Windows XP with SP2,
  • Posted by on

    • 1 more comment 
    • Nipponthole Jul 31, 2008

      My PC can't pick up my Sansa c240 1G when I insert it in the port to upload music, need help.

    • Anonymous Aug 02, 2008

      Computer won't find the 1 GB only the 2 GB

    • baby_ang21 Aug 05, 2008

      computer will not pick up mp3 player



    4 Answers

    • Level 1:

      An expert who has achieved level 1.


      An expert whose answer got voted for 2 times.

      Problem Solver:

      An expert who has answered 5 questions.

    • Contributor
    • 5 Answers

    I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
    1. turn off the player
    2. move hold switch to on (toward the record button)
    3. hold rewind button (left side)
    4. connect to computer while holding the rewind computer.

    Hope this help.

    Posted on Sep 04, 2008

    • Level 1:

      An expert who has achieved level 1.


      An expert that has over 10 points.

      Problem Solver:

      An expert who has answered 5 questions.

    • Contributor
    • 14 Answers

    My Sandisk c240 v2 Ipod does not have USB option.
    My PC was not detecting this ipod.
    In "My Computer", I could not find it in 'Devices with Removable Storage' on the list...
    When I connected it to my PC (Windows xp), the display on the Sandisk indicated "connected" and "writing". However, I was not able to get the computer to recognize this device.
    My problem was uploading mp3 songs from my computer to the player.
    I went to a tab "Copy to CD or device"...I saw on the right hand side a list of the 5 default songs that are already in a folder called 'Music' (there were other folders like 'Record', 'Photo' etc)... so I tried to upload the songs under that 'Music' folder.. but when I played my player again, it didn't show the songs (except the 5 defalt ones).
    I could not add or remove songs... it just didn't appear to be pluged in.
    You can find a manual at this web page:
    You can also download the manual from the following URL:
    I went to the following site:.
    Then I clicked on MSC mode link.
    SOLUTION 2 - Connect the device to the PC in MSC mode
    View/c200: Turn on then press and hold the rewind button while plugging to the PC
    Fuze/e200: Go to Settings > System Settings > USB Mode & select MSC
    Clip: Go to Settings > USB mode & select MSC
    See List of Sansa players with instructions on enabling MSC mode
    Then I was taken to the following site:
    There I followed the instructions given below:
    Sansa c200v2:
    1. Turn off your player.
    2. Slide the Hold switch at the bottom edge of the player towards the REC button, so that the orange indicator is visible.
    3. Press and hold the << (rewind) button.
    4. With the << button held down, connect the player to the PC.
    5. Release the << button once the player is detected
    Now, my PC recognizes my Ipod and I am able to copy music files as well as Voice Recoded files from / to ipod.


    Posted on Feb 12, 2009

    • Level 2:

      An expert who has achieved level 2 by getting 100 points


      An expert that got 10 achievements.


      An expert that got 5 achievements.


      An expert who has written 7 tips or uploaded 3 video tips

    • Expert
    • 147 Answers

    That model is one of the most highly defective models Sansa has ever turned out. My recommendation is to try and get a refund or exchange and hope the next unit works.

    Try any of Apple's iPods. Good luck!

    Posted on Aug 06, 2008

    • Alexander Kogl Aug 07, 2008

      Has my solution helped? Please let me know and don't forget to rate it!

      Good luck and take care,


    • Level 1:

      An expert who has achieved level 1.

    • Contributor
    • 1 Answer

    Do you have a mac or a pc? this makes a difference in the advice i can provide.

    Posted on Jul 30, 2008

    1 Suggested Answer

    • 2 Answers

    SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

    a 6ya Technician can help you resolve that issue over the phone in a minute or two.
    Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
    click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

    Posted on Jan 02, 2017

    Add Your Answer

    Uploading: 0%


    Complete. Click "Add" to insert your video. Add



    Related Questions:

    1 Answer

    How to I start the c240 up it My computer doesnt

    On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also).
    I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality.
    As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.

    Mar 17, 2009 | SanDisk Sansa c240 MP3 Player

    1 Answer

    SanDisk Sansa c240 1gb driver problem for vista

    try using sansa media converter you need quicktime player for it to work

    Jan 25, 2009 | SanDisk Sansa c240 MP3 Player

    1 Answer

    I have sansa c240 mp3 player but my pc with windows 98 did not recognize it

    If you have windows 98, you probably have older than windows media player 10. You need windows media player 10 or newer, as it says on the package in the fine print. I had windows media layer 9, and I had to use my sister's computer to work with my player. I know its frustrating!!!

    Jan 20, 2009 | SanDisk Sansa c240 MP3 Player

    1 Answer

    Windows media player

    you using media player 10 or above ? or you could just change mode on player to mtp and drag and drop !

    Dec 31, 2008 | SanDisk Sansa c240 MP3 Player

    2 Answers

    Hebrew languge software for sansa c240 mp3

    You need to install the Hebrew firmware on the device

    If you don't have it yet, download and install the the Sansa Updater utility to your PC

    Then after you've installed it, plug your player in MSC mode and update the firmware to Hebrew

    May 18, 2008 | SanDisk Sansa c240 MP3 Player

    1 Answer

    My computer doesn't recognize the Sansa c240

    The songs are in the wrong format - convert them to mp3
    Read my "Tips and Tricks" on song formats for more detailed info

    Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

    1 Answer

    Sansa c240 isn't being recognized by the computer...but...

    These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
    Download the Sansa Recovery Tool from the Sansa website.
    Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
    Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
    If these fail, then:
    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
    You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
    -Tha Mp3 Doctor

    Mar 23, 2008 | SanDisk Sansa c240 MP3 Player

    1 Answer

    Unable to upload any music to player.

    my **** sansa acts like it has files on it, but it doesnt. its over filled by 33 megs, i dunno what to do it wont format, its over filled, or windows media player says, but it has no songs on it anyone else have this problem? how do i fix it?

    Mar 10, 2008 | SanDisk Sansa c240 MP3 Player

    1 Answer

    Download problem

    First you will have to make sure you have the latest version of Windows media player..Then you will need to go to the device manager, find the device and then you will have to uninstall then unplug the device...plug the device back in..make sure you have the device connected into a 2.0 should be able to recognize it...if not try to get the latest firmware upgrade from sandisk...if you other questions you can contact me at

    Dec 26, 2007 | SanDisk Sansa c240 MP3 Player

    Not finding what you are looking for?
    SanDisk Sansa c240 MP3 Player Logo

    198 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top SanDisk Audio Players & Recorders Experts


    Level 3 Expert

    102366 Answers

    Donald DCruz
    Donald DCruz

    Level 3 Expert

    17130 Answers

    Gyula Lacz

    Level 3 Expert

    484 Answers

    Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides