Question about SanDisk Sansa c240 MP3 Player

4 Answers

Sansa c240 mp3 player not cooperating

  • Can't get my computer to pick up my device and can't do anything to download or upload
  • Windows Media Player version 10 or higher
  • Windows XP with SP2,
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    • 1 more comment 
    • Nipponthole Jul 31, 2008

      My PC can't pick up my Sansa c240 1G when I insert it in the port to upload music, need help.

    • Anonymous Aug 02, 2008

      Computer won't find the 1 GB only the 2 GB

    • baby_ang21 Aug 05, 2008

      computer will not pick up mp3 player

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    4 Answers

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    I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
    1. turn off the player
    2. move hold switch to on (toward the record button)
    3. hold rewind button (left side)
    4. connect to computer while holding the rewind computer.

    Hope this help.

    Posted on Sep 04, 2008

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    Hello,
    My Sandisk c240 v2 Ipod does not have USB option.
    My PC was not detecting this ipod.
    In "My Computer", I could not find it in 'Devices with Removable Storage' on the list...
    When I connected it to my PC (Windows xp), the display on the Sandisk indicated "connected" and "writing". However, I was not able to get the computer to recognize this device.
    My problem was uploading mp3 songs from my computer to the player.
    I went to a tab "Copy to CD or device"...I saw on the right hand side a list of the 5 default songs that are already in a folder called 'Music' (there were other folders like 'Record', 'Photo' etc)... so I tried to upload the songs under that 'Music' folder.. but when I played my player again, it didn't show the songs (except the 5 defalt ones).
    I could not add or remove songs... it just didn't appear to be pluged in.
    You can find a manual at this web page:
    http://www.sandisk.com/Assets/File/Downloads/user-guides/80-36-00556.pdf
    You can also download the manual from the following URL:
    http://www.sandisk.com/Assets/File/Downloads/user-guides/c200-ug-eng.pdf
    THEN......
    I went to the following site:.
    http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=RgOKf2qj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzYsNzYmcF9wcm9kcz00LDE5JnBfY2F0cz0wJnBfcHY9Mi4xOSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXNhbnNhIGMyMDAq&p_li=&p_topview=1
    Then I clicked on MSC mode link.
    SOLUTION 2 - Connect the device to the PC in MSC mode
    View/c200: Turn on then press and hold the rewind button while plugging to the PC
    Fuze/e200: Go to Settings > System Settings > USB Mode & select MSC
    Clip: Go to Settings > USB mode & select MSC
    See List of Sansa players with instructions on enabling MSC mode
    Then I was taken to the following site:

    http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=61&p_sid=RgOKf2qj&p_lva=42&p_brand=sansa&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzYsNzYmcF9wcm9kcz00LDE5JnBfY2F0cz0wJnBfcHY9Mi4xOSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXNhbnNhIGMyMDAq&p_li=
    There I followed the instructions given below:
    Sansa c200v2:
    1. Turn off your player.
    2. Slide the Hold switch at the bottom edge of the player towards the REC button, so that the orange indicator is visible.
    3. Press and hold the << (rewind) button.
    4. With the << button held down, connect the player to the PC.
    5. Release the << button once the player is detected
    Now, my PC recognizes my Ipod and I am able to copy music files as well as Voice Recoded files from / to ipod.
    Great!

    -PMYK
    pmykweb@gmail.com

    Posted on Feb 12, 2009

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    • 147 Answers

    That model is one of the most highly defective models Sansa has ever turned out. My recommendation is to try and get a refund or exchange and hope the next unit works.

    Try any of Apple's iPods. Good luck!

    Posted on Aug 06, 2008

    • Alexander Kogl Aug 07, 2008

      Has my solution helped? Please let me know and don't forget to rate it!



      Good luck and take care,
      Chimpster

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    • 1 Answer

    Do you have a mac or a pc? this makes a difference in the advice i can provide.

    Posted on Jul 30, 2008

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    1 Answer

    How to I start the c240 up it My computer doesnt


    On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also).
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    If you have windows 98, you probably have older than windows media player 10. You need windows media player 10 or newer, as it says on the package in the fine print. I had windows media layer 9, and I had to use my sister's computer to work with my player. I know its frustrating!!!

    Jan 20, 2009 | SanDisk Sansa c240 MP3 Player

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    Windows media player


    you using media player 10 or above ? or you could just change mode on player to mtp and drag and drop !

    Dec 31, 2008 | SanDisk Sansa c240 MP3 Player

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    You need to install the Hebrew firmware on the device

    If you don't have it yet, download and install the the Sansa Updater utility to your PC
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    Then after you've installed it, plug your player in MSC mode and update the firmware to Hebrew

    May 18, 2008 | SanDisk Sansa c240 MP3 Player

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    The songs are in the wrong format - convert them to mp3
    Read my "Tips and Tricks" on song formats for more detailed info

    Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

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    Sansa c240 isn't being recognized by the computer...but...


    These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
    Download the Sansa Recovery Tool from the Sansa website.
    Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
    Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
    If these fail, then:
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    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
    You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
    -Tha Mp3 Doctor

    Mar 23, 2008 | SanDisk Sansa c240 MP3 Player

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    Mar 10, 2008 | SanDisk Sansa c240 MP3 Player

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    Download problem


    First you will have to make sure you have the latest version of Windows media player..Then you will need to go to the device manager, find the device and then you will have to uninstall then unplug the device...plug the device back in..make sure you have the device connected into a 2.0 port...windows should be able to recognize it...if not try to get the latest firmware upgrade from sandisk...if you other questions you can contact me at computerrep@gmail.com....

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