Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Paper jammed in printer - need to remove paper tray

I have a paper crumbled up at the input roller - I need to remove it but can't figure out how to remove the 8 x 11 paper tray in order to get at the stuck paper. It seems there's a catch somewhere under the right side of the tray. Any help appreciated

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  • turnbuji Nov 03, 2008

    I cant actually find the paper jam. I have removed the back and checked but cannot see paper anywhere. I have turned it off several times and get the same message.

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1 Answer


1 This works from HP help link in error message:
Turn off the HP All-in-One.
2 Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Paper jammed in printer - need to remove paper tra - icon_caution_color.gif Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

Posted on Jul 29, 2008

  • Dick Goesinya
    Dick Goesinya Dec 08, 2015

    Did not answer question

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Dell 966 aio printer....paper jam and I cannot release paper from roller. Is there a way to release roller?


Have you read the Manual on paper removal? It mentions a rear panel that can be removed. That might free up the rollers:
If the paper jam is near the paper input tray:
1. Remove the paper tray.
2. Pull firmly on the paper to remove it.
3. Replace the paper tray.
4. Press the Select button .
5. Resend your print job to print any missing pages.
If the paper jam is not visible:
1. Turn off the printer.
2. Lift the printer unit.
3. Firmly grasp the paper, and gently pull it from the printer.
4. Close the printer unit.
5. Turn on the printer, and print the document again.
If the jam is located in the duplex unit or near the rear access door:
1. If you have a duplex unit, remove it.
2. Open the rear access door.
3. Firmly grasp the paper, and gently pull it from the printer.
4. Close the rear access door.
5. Re-install the duplex unit.
6. Press the Select button to continue printing.
If the paper jam occurs near the ADF:
1. Lift the ADF cover located to the left of the ADF input tray.
2. Firmly grasp the paper, and then gently pull it from the printer.
3. Close the ADF cover.
4. Press the Select button .
5. Resend your print job to print any missing pages.

Aug 28, 2013 | Dell 966 All-In-One InkJet Printer

1 Answer

Paper goes part way in then stops. printer continues to run but paper does not go through


Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
caution.pngCAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer
  1. Press the Resume button (c01324470.gif ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
  2. Press the Power button (c01345237.gif ) to turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access doorc01427255.gif
  5. Gently pull the paper out of the rollers.
    caution.pngCAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollersc00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access doorc01427257.gif
Step four: Open the top cover and clear the jam
  1. Raise the top cover of the product.Figure 4: Raise the top coverc01423757.gif
  2. Gently pull the paper out of the rollers.
  3. Lower the top cover.Figure 5: Lower the top coverc01423751.gif
  4. Plug the power cord back into the product.
  5. Press the Power button (c01345237.gif ) to turn the product on.
Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.
  1. Raise the output tray.Figure 6: Raise the output trayc01423754.gif
  2. Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paperc01423755.gif
  3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
  4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extensionc01423756.gif
  5. Print a diagnostic page.
    1. Press and hold the Power button (c01345237.gif ).
    2. While holding the Power button (c01345237.gif ), press and hold the Cancel button (c01235250.gif ), and then release both buttons.
    3. The product prints a diagnostic page.
    • If the page prints successfully, the issue is resolved.
    • If the issue is not resolved and another jam occurs, continue to the next step.
Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.

Dec 26, 2012 | HP Office Equipment & Supplies

1 Answer

Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

My HP laser printer 1300 had a paper jam


When printing or copying, paper will not pick up or feed into the HP LaserJet 1000, 1200 or 1300 series product causing paper jams or wrinkled output. Symptoms are as follows:
  • The pickup roller will spin and try to pick paper.
  • The paper will partially feed into the product accompanied by a crackling, crunching noise then jamming.
  • The paper may feed all the way through the paper path accompanied by a crackling, crunching noise. The output will be skewed and wrinkled.
SOLUTION: Reposition the black Mylar light shields back into the proper position.
  1. Unplug the power cord from the product.
  2. Remove the paper and paper input tray.
  3. Slide hands, palms side up, into the paper input tray cavity (see Figure 1) until the fingertips reach the end of the cavity. Figure 1: Paper input tray cavityc00068598.jpg
  4. Bend fingers up to push the black Mylar light shields back into place. The proper position of the black Mylar light shield will be flat.
  5. Reconnect the power cord.
  6. Print a self-test/configuration page to verify product is functioning correctly.

Feb 24, 2011 | HP LaserJet 1300 Printer

2 Answers

Using HP 1100d Office Inkjet printer. Can't get 'out of paper' light to turn off. I have added paper, pressed the reset button, but light stays on, and printer will not operate.


Please read over the following information and follow step by step.

Issue Either before or during a print job, the message ' Paper Jam ' appears on the product control panel display. The product does not output paper or complete the print job. Solution Follow these steps to resolve the issue. Step one: Remove any loose paper
  1. Remove any loose paper from the paper tray and output tray. CAUTION: Do not remove jammed paper at this stage.
  2. Press the Cancel/No button on the product control panel to clear the paper jam message.
  3. If the paper jam message cleared, try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step two: Clear the jam from the back of the printer
  1. Press the Power button (c01345237.gif ) to turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the rear access door: Turn the knob one-quarter turn to the left and pull the door away from the product. Figure 1: Remove the rear access door c01489996.gif
  4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollers While the rear door is removed from the product and the power cord is disconnected, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers c00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Gently push the door toward the product, and then lock it in place by turning the knob one-quarter turn to the right or locked position.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01345237.gif ) to turn on the product.
Step four: Reload paper and test the printer Load a stack of plain white paper in the paper tray and try the print job again.
  1. Press the Cancel/No button on the product control panel to clear the paper jam message.
  2. Lift the output tray.
  3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Figure 3: Slide out paper guides c01489992.gif 1 - Front paper guide 2 - Side paper guide
  4. Load a stack of plain white paper, print-side down into the paper tray. Make sure the paper stack is no higher than the top of the front paper guide.
  5. Adjust the side and front paper guides to fit snugly against the paper stack. Figure 4: Adjust the side and front paper guides c01489993.gif
  6. Lower the output tray.
  7. Disengage the photo tray: On the output tray, pull the slider (visible through the output tray) away from the product until it stops. Figure 5: Disengage the photo tray c01489994.gif
  8. Try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Jun 18, 2009 | HP Inkjet 1100d Printer

4 Answers

Paper jam error message but there is no jam


usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

Jun 10, 2009 | HP J4680 Office Jet All-In-One Printer

2 Answers

PAPER JAM


Look for a "jam door" at the rear of your printer (if so equipped).

You will need : 1 can of "compressed air", 1 container of ether rubbing alcohol or some form of Goo-Gone.

1. In short blasts (NOT LONG ONES) blow through the paper path. Open any paper jam access trays before doing this so the bits escape.

2. Using a SMALL amount of Goo-Gone and either a Q-Tip or small dust free cloth, clean all the rubber rollers on the bars. Cheap paper leaves a fine dust and after time will make the wheels very slick.

Doing this every other month can save you from jams and is just a good maintenance plan for your printer.

Also don't use 'cheap paper'.

Good luck! :)

Dec 02, 2008 | HP LaserJet 1300 Printer

1 Answer

Could you please tell me how to release paper jammed in a hp photosmart c3175 ALL IN ONE printer scanner copier,if I pull the paper it just tears away. Thank You . RAY WINCH. EMAIL...


Clearing a paper jam from the rear door Follow the steps below to clear a paper jam through the rear door.
  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the unit. Figure 1: Removing the rear door c00652942.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all of the pieces of paper from the unit, more paper jams are likely to occur.
  3. Replace the rear door. Gently push the door forward until it snaps into place.
  4. Press Cancel to continue the current job.
Clearing a paper jam from the front door
  1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door c00652943.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the unit, more paper jams are likely to occur.
  3. Close the print cartridge door. Figure 3: Closing the print cartridge door c00652944.gif
  4. Press Start Copy Black or Start Copy Color to continue the current job.

Aug 06, 2008 | HP Office Equipment & Supplies

2 Answers

Paper jam in HP 4255 office jet all in one printer


Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Jun 10, 2008 | HP OfficeJet 4255 All-In-One InkJet...

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