Question about Garmin GPS Devices

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I have a Nuvi 360. Its a factory replacement for a unit returned with defective sound and instructions. The new unit was probably rebuilt by them--don't know for sure. Anyhow the new unit worked fine a couple of times, but this weekend it developed a screen full of vertical lines that keeps me from seeing the screen. A reset didn't solve the problem. While connected to a USB to see if a software update would help the screen slowly became visible again from right to left side as the lines dissolved. For several minutes the screen worked fine as I set up a new vehicle and acquired satellites. Then when I turned it back on it was full of vertical lines an the log on screen dimly visible through the lines. Any help would be apprecaited.

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Garmin determined I would need to replace this item and will send me a new unit for my troubles.

Posted on Jul 30, 2008

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The unit won't charge...it says "low battery". i


Sandra,

I don't know where you live - so I don't know who nearby can work on it. Regardless, my suggestion is to return it to Garmin and let them handle it. Since your nuvi 760 is out of warranty, Garmin will charge $99 to "factory overhaul" it. What this means really is, you will get a factory rebuilt nuvi 760. Garmin will not fix yours and return it to you - but rather they will send one that that belonged to someone else that they refurbished. This means really fast "turn around" instead of waiting for yours to be fixed. In short, you will not get the same one you sent in. The refurbished unit will come with the latest up - to - date maps and have a 90 day factory warranty.

Check out Garmin's page to learn more about this overhaul service and to take advantage of it. If you do send it in - your data will be lost. Garmin will erase all your personal data, photos, etc. from the nuvi (and they won't put it on the replacement) - so if there's anything on it that you want - be sure to copy it before sending in.

I hope this helps & good luck! Please rate my reply - thank you.

Feb 18, 2011 | Garmin Nuvi 760 Handheld GPS Receiver

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Cracked screen repair cost?


the repair cost will be almost as much as a new GPS, around $200

Nov 25, 2009 | Garmin Nuvi 360 Bilingual GPS Navigator...

1 Answer

Get it repaired at Westek


This problem is not caused by poor solder joints. It's caused by a defective part. We sent a "marked" defective unit to the repair shop mentioned above and upon its return, disamantled the GPS receiver assembly and made the following evaluation:

1. The shop did NOT replace the defective component causing the initial problem in the 1st place. The defective part was STILL in the circuit.

2. The shop placed a wire jumper between the internal antenna and the external antenna port. This type of modification places a +2.5VDC bias on the internal antenna and essentially shorts the internal antenna to the external antenna (when connected), giving unpredictable results. It also affects the circuit impedance and signal strength. This is not the correct way to resolve this issue.

3. The defective part needs to be replaced with a higher rated part. This type of repair returns the unit to full functionality and allows the unit to properly switch between the internal and external antenna as it was intended to do by design

- Jim
SHARCNET-USA

Sep 25, 2009 | Garmin Nuvi 360 Bilingual GPS Navigator...

1 Answer

Instructions on replacing nuvi speaker


I have given you the proper information as requested. Good luck!

Sep 25, 2008 | Garmin Nuvi 360 Bilingual GPS Navigator...

3 Answers

No satellite reception on garmin nuvi 350, garmin offer to repair i believe it may be the antenna as i did all the reboots do think if repaired the problem will persist


There is a possiblility that the antenna is defective. Sometimes a factory reboot helps or re-burn of the firmware. One way to confirm an antenna problem is to go into the tools menu and select "about". If the screen says "GPS S/W = 0.0 (should be a real number like 2.9 or 3.0) then this indicates that your antenna is not communicating with the main board.

- Jim

Sep 22, 2008 | Garmin GPS Devices

3 Answers

Nuvi 350 cannot locate satellites


I own & operate the electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. We have repaired many nuvi 350/360 units with this issue.

This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc.

Do this test:

  1. Strip a ¼” of a wire twist-tie end (the kind found on bread wrappers) bare exposing the fine wire core.
  2. Power up your nuvi 350/360 and confirm that you are not receiving any signal.
  3. While still powered on, insert the bare-wire end of the twist-tie into the center female external antenna jack located on the side of the antenna. If done correctly the external antenna jack will firmly hold the twist-tie in place. You cannot damage the unit by doing this.
  4. If you now have satellite reception then proceed to step 5. If you still do not have any reception then I have no further advice other than to try all of the update/reset procedures. If all else fails return to Garmin for repair.
  5. Once you have established that you have signal using the twist-tie, remove the twist-tie and confirm signal loss.

Your choices to remedy this issue is as follows:

  1. Purchase & use an external antenna.
  2. Return the GPS to Garmin for repair ($175 if its out-of-warranty). Or,
  3. Send your Garmin Nuvi 350/360 to us for repair. We charge $55 (return shipping included) to repair this malfunction. We can also accommodate this repair transaction via eBay in order to provide you with additional reassurance (an addition $5 is added to cover eBay fees, etc. when using this option). Our eBay ID is westek_electronics, feel free to review our feedback ratings. Our repairs are covered by a 30-day warranty. If for some reason we are unable to successfully complete the repair we will return the unit to you and charge only $10 for return shipping. To initiate your repair contact us at westek12@hotmail.com.

Hope this helps.

Jul 13, 2008 | Garmin Nuvi 350 Car GPS Receiver

3 Answers

Lost satellite reception


This problem is not caused by poor solder joints. It's caused by a defective part. We sent a "marked" defective unit to the repair shop mentioned above and upon its return, disamantled the GPS receiver assembly and made the following evaluation:

1. The shop did NOT replace the defective component causing the initial problem in the 1st place. The defective part was STILL in the circuit.

2. The shop placed a wire jumper between the internal antenna and the external antenna port. This type of modification places a +2.5VDC bias on the internal antenna and essentially shorts the internal antenna to the external antenna (when connected), giving unpredictable results. It also affects the circuit impedance and signal strength. This is not the correct way to resolve this issue.

3. The defective part needs to be replaced with a higher rated part. This type of repair returns the unit to full functionality and allows the unit to properly switch between the internal and external antenna as it was intended to do by design

- Jim
SHARCNET-USA
Comments: I will aso add, as the part deteriorates, it becomes resistive and can eventually short out and shunt the incoming RF signal to ground......EVEN with the jumper procedure performed by the shop mentioned above.

- Jim
SHARCNET-USA

Jun 03, 2008 | Garmin nuvi 200W GPS Receiver

1 Answer

Garmin nuvi 360


I had the same problem. Sometimes the voice would start to speak and then cut off after a few sounds. I was still under warranty so Garmin replaced it (I think with a rebuilt I am now having display problems with).

Before I contacted them I tried software updates and resets and changing voices--alas it had to go back to the factory.

Jan 14, 2008 | Garmin Nuvi 360 Bilingual GPS Navigator...

2 Answers

Can't get a satelite signal


I am having the same problem. I think that Gramin is not tellimg us something. My signal will come a go, but never stay up for more them one minutes at a time.

Jan 12, 2008 | Garmin Nuvi 360 Bilingual GPS Navigator...

7 Answers

Having problems acquiring satellites


I experienced the same problem about acquiring satellite signal even when it's a clear sunny day. After 30 mintues, it was still searching! The unit appeared to have "stuck" in this acquiring mode. The following worked for me: 1) open the GPS antenna 2) press the bottom left screen while holding the power button to turn the unit on 3) enter maintenace mode 4) select diagnostics 5) clear error report, do NOT clear any user data 6) restart unit the usual way My GPS 350 was able to acquire satellite signal in less than 1 minute after the above steps were taken.

Aug 01, 2007 | Garmin nuvi 350 GPS Receiver

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