Question about Canon imageRUNNER 1023iF Black and White Copier

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Check document message

I am getting a check document message for the top loading portion of the printer. I have opened all trays and cannot see it jammed anywhere. any tips?

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You will almost certainly have a torn piece of paper ( or small document) in the document feeder sitting over a sensor.It doesn't need to be very big to be detected.Open ALL covers on the feeder, check particularly at the edges of the feed area where you may have torn a corner off.Sometimes you can hand feed a piece of card through by turning the belt or rollers and push any obstruction out..........

Posted on Aug 02, 2008

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Jam in top 3015d


Sir/Madam

Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams

Clearing a media jam


CAUTION: Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
NOTE: When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.


Push the print-cartridge-door release and open the top cover.
Figure 1: Pushing release and opening top cover

3f0c0681-aab8-41b1-8ccc-edbc8d10b083.gif

Grasp the handle of the print cartridge and remove it. Set it aside.
Figure 2: Removing print cartridge


1135f64a-e54d-412a-a38c-2d53092ee8b0.gif

CAUTION: To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Figure 3: Jammed media most visible


38cea87e-25d6-4cfb-86b2-bbc3d933d279.gif

When the jammed media is removed from this area, replace the print cartridge.
Figure 4: Replacing printer cartridge


47beeaaf-6bbe-4681-9d09-8b877270789e.gif
Press the supporting springs, and close the top cover.
Open the media input tray and remove any media from the tray.

359bf88b-3c84-4de1-861e-08b6fe39b01f.gif
Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
Figure 6: Removing media input tray


92329010-15d2-4a56-a894-eacfba561eac.gif

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Replace the input tray into the device.
Figure 7: Replacing input tray


141b20dd-a71b-4e53-86c1-b5e589fa0d60.gif

After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.

NOTE: To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure 8: Removing jammed media from output bin


b9b1737a-16cc-4bd2-b9a7-77bad78ef641.gif

NOTE: If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
Check that the input tray is securely in place.
Do not add print media into the input tray while the printer is printing.
Use only HP-recommended media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
Figure 9: Removing jammed media from input tray


ec9c59d7-7daf-42c3-ba56-dc15042f3605.gif

Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
Figure 10: Removing jammed media from output bin


e710c656-d551-4439-940d-878a82196f67.gif

  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.

Automatic document feeder (ADF) media lever If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure 11: Opening printer control panel door.
c5ce49eb-752a-4d44-bf67-99b4b9a44cc5.gif

  1. Remove any jammed media. Figure 12: Removing media
0cf6dfd4-a8b2-4153-8e19-52b3105abfda.gif

NOTE: Use only your hands to remove jammed media. Using other objects can damage internal parts.
Make sure that all of the pieces of media are removed, and then close the printer control panel door.
Figure 13: Closing printer control panel door


375c734d-e4be-4fed-b8ec-47628408dd9f.gif

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Feb 13, 2014 | HP LaserJet Enterprise P3015d BW laser...

Tip

Main Error MINOLTA DI 1611, DI 2011 Messages and Their Remedies


PAPER JAM A paper misfeed occurred in the
main unit.
Open the cover at the indicated
location, and then remove the
misfed paper. (“When the Message
(Flashing alternately)
OPEN XXX SIDE COVER
All misfed paper was not removed
from the main unit.
Check the message in the display
for the location of the paper misfeed,
and then remove the misfed paper.
ORIGINAL DOC.JAM A paper misfeed occurred in the
Document Feeder.
All misfed paper was not removed
from the Automatic Document
Feeder.
Open the Document Feeder Cover
and the Document Feeder, and then
remove the misfed paper.
(Flashing alternately)
OPEN DOC.FEED COVER
∗REMOVE PAPER IN
BYPASS TRAY∗
Paper is loaded in the Manual
Bypass.
Remove the paper from the Manual
Bypass.
FRONT COVER OPEN The Front Cover of the main unit is
open or not securely closed.
Securely close the Front Cover.
(Flashing alternately)
CLOSE FRONT COVER
DUPLEX COVER OPEN The Duplex Unit Cover is open or
not securely closed.
Securely close the Duplex Unit
Cover.
(Flashing alternately)
CLOSE DUPLEX COVER
DOCUMENT COVER
OPEN
The Document Feeder is lifted up
(while a document is loaded into
it).
Securely close the Document
Feeder.
(Flashing alternately)
CLOSE DOCUMENT
COVER
DOC.FEED COVER OPEN The Document Feeder Cover is
open.
Securely close the Document
Feeder Cover.
(Flashing alternately)
CLOSE DOC.FEED
COVER
TONER EMPTY The toner is empty. Copying and
printing cannot be performed.
Replace the toner bottle with a new
one.
SUPPLY TONER
PAPER EMPTY The selected paper tray has run
out of paper.
indicates the paper tray, and
“XXX” indicates the paper size.
Load paper of the specified size into
the specified paper tray.

on Dec 18, 2009 | Printers & Copiers

1 Answer

Samsung CLX-3160N Document jam Scanner Error


the printer samsung clx 3160nprinter to check the any papper part .to clear the papper jam then will be the adf scaner sencer hang.so you can change the adf paper senser or correct fix the senserliver. best wishes

Apr 05, 2013 | Samsung CLX 3160fn All-In-One Printer

2 Answers

I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...


Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:


  2. Check the position of the ADF document guide:


    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:


    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:


    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).




    1. Close the scanner unit.


    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    3. Test the printer by scanning or faxing via the ADF unit.


  3. Check the ADF edge guides:




    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.



    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.


  4. Check the ADF unit feed rollers:


    1. Open the cover of the ADF by pulling up the grey lip, as shown below:


    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.


    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:



    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:


      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.



      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.


    5. When complete, close all the covers.


    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    7. Test the printer by scanning or faxing via the ADF unit.



  5. Check that the ADF unit sensors are not obstructed.




    1. Open the cover of the ADF unit.



    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.



    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.


    4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
Hope this helps.

Thank you for using FixYa.

Sep 21, 2011 | Epson ACULASER CX11NF All-In-One Printer

1 Answer

Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document


Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

Jun 30, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Printers & Copiers

1 Answer

Printer Error message : Printer Error has occurred. 6000


Error 6000 gets displayed when there is a paper jam or other general malfunction. When the message "6000 Printer error has occurred. Turn off the printer then back on again. If the problem persists, see the manual." Is displayed, something may block the paper feed tray from opening.
If the printer is surrounded with documents or when you copy large documents such as books, make sure that you secure the clear space in front of the tray before printing / copying. When the error message above is displayed and if you find something is in front of the tray, remove it. Then, turn OFF the printer and back ON again and the printer will be ready for printing.
If you still have the trouble, contact the repair service.

Check the printer for any paper jam or try to reset the printer to release memory code errors.

1. Press and hold the Resume button for 1 - 2 minutes.
2. Open the cover.
3. Remove the cartridge and then reinstall it.
4. Close the cover.
5. Turn Off the printer.
6. Turn On the printer.

Dec 21, 2010 | Canon Printers & Copiers

2 Answers

HP Officejet Pro 8500 printer message "Paper jam"


An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

Jun 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

4 Answers

Paper jam error message but there is no jam


usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

Jun 10, 2009 | HP J4680 Office Jet All-In-One Printer

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