Question about Dell Aero Smartphone Cell Phone

7 Answers

My Dell Aero has stuck looping the opening video from AT&T and don't load their SO (android). How can I fix it? Thanks in advance.

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  • arpsilva Feb 24, 2011

    I appreciate your help, but the phone is stucked at the ATT startup video, before the android system initialization. So I cannot access the android options menu to perform the master reset or another, as you told.

    There's another way (e.g. Flashing Mode or Secure Mode) to perform a reset or bypass the ATT opening videos? Thanks in advance.

  • arpsilva Feb 24, 2011

    I appreciate your help, but the phone is
    stucked at the ATT startup video, before the android system
    initialization. So I cannot access the android options menu to perform
    the master reset or another, as you told.

    There's another way (e.g. Flashing Mode or Secure Mode) to perform a
    reset or bypass the ATT opening videos? Thanks in advance.

  • arpsilva Feb 24, 2011

    The phone is stucked at the ATT startup video, before the android system initialization. So I cannot access the android options menu to perform the master reset or another. There's another way (e.g. Flashing Mode or Secure Mode) to perform a reset or bypass the ATT opening videos? Thanks in advance.

  • arpsilva Feb 24, 2011

    Still stuck on ATT logo. Any other suggestion? Thanks!

  • arpsilva Feb 24, 2011

    How can I flash my Dell Aero?

  • arpsilva Feb 24, 2011

    My Dell Aero has stuck looping the opening video from AT&T and don't load their SO (android). How can I fix it? Thanks in advance.

  • arpsilva Feb 25, 2011

    My Dell Aero has stuck looping the opening video from AT&T and don't load their SO (android). How can I fix it? Thanks in advance.

  • arpsilva Feb 25, 2011

    My Dell Aero has stuck looping the opening video from AT&T and don't load their SO (android). How can I fix it? Thanks in advance.

  • arpsilva Feb 28, 2011

    Can anyone tell me how to flash the Dell Aero myself and where I can find software to do it? Thanks in advance.

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7 Answers

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  • Master
  • 438 Answers

Hi aepsilva take the battery out first then put it back in and see if you can get it to reboot. IF NOT you can do a hard reset on the phone. hold the piwer key the camera key and the voulume keys to do the hard reset. You may want to google hard reset for the phone if you still have a problem

I’m happy to help further over the phone at https://www.6ya.com/expert/ronald_e152e07e272e4f27

Posted on Mar 01, 2011

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  • Master
  • 438 Answers

Friend,
It seems that the firmware has got corrupted somehow and needs to be reinstalled. Please reinstall the firmware or get it done from Dell Support. Please visit the site below for download and reinstall:-
http://support.dell.com/support/topics/global.aspx/support/aero/dell_aero?c=us&l=en&s=dhs
Here you will find a lot of readable material and lots of FAQs for future reference. Just bookmark the site on your computer.

Posted on Feb 26, 2011

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  • Dell Master
  • 13,433 Answers

This has happened possibly due to a failed firmware update the dell desktop utility downloads and installs them automatically, you would have to reflash or restore the phone to a earlier firmware or reflash the current one, this should be done automatically by the dell program and you can possibly do it yourself from there, if not, and please take my advice seriously as I'm not some random idiot from the internet.

if you can't flash the firmware with the dell program that should do it automatically, you would have to call att if they sold you the phone and get service for the phone. 'repair service'

You are MOST DEFINITELY IN WARRANTY, and att will need to fix this for you.

Posted on Feb 25, 2011

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  • Master
  • 2,047 Answers

This is usually as a result of a corrupt OS(Android) this corruption could be as a result of operating files being deleted or a virus infection in the phone. If you remove the battery for a few minutes and replace and the problem persists then you will need a new OS installed on the device.
You can get this done at any phone repair shop as they usually have the specific software and hardware which is required to install the new OS. But be warned that all information previously stored on the phone will be wiped of for good. Any memory cards in the unit should be removed before the procedure.
Hope this solution has been helpful?

Posted on Feb 25, 2011

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  • Master
  • 4,102 Answers

Hi, the problem you are having is with the firmware stored on the phone, the chances are at some point you have either picked up a virus from a download or a picture message or music someone has sent you or it could just be that the phone has crashed and needs resetting.

now to reflash the firmware you have to take it into a phone shop and they will then reset the phone and reinstall the operating system but doing this will erase anything stored on the phone so if your going to do this ask the shop if they can back everything up for you, or if you have the data cable that connects it to your computer then plug it in and back everything up as once the firmware has been reflashed it will give you a brand new phone with nothing on it.

their is no other way around this problem it is going to be a case of getting the firmware re-flashed this can only be done at a phone shop and they will charge you for this service, how ever the cheapest place to have this done is one of those small independent phone shop and these will also be able to get it done a lot quicker as they do it in the store but the big branded shops have to send your phone off to get this done and it will take a couple of weeks to get your phone back plus they charge you extra for doing this.

let me know how you get on or if you need further assistance ok

Posted on Feb 24, 2011

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  • Dell Master
  • 3,530 Answers

Welcome to Fixya

Sounds like the software/firmware hang-up on you. Try to clear the electrostatic charge of the board. Take out the battery and make sure that the adapter is not plugged in. Press and hold the power button for 10 secs. Put the battery back in then turn on the phone.

Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Posted on Feb 24, 2011

  • Jose Cada
    Jose Cada Feb 24, 2011

    There are no keypress combination to reflash the firmware other than to connect it to your computer and do the firmware upgrade. Please see here.

  • Jose Cada
    Jose Cada Mar 01, 2011

    have you checked the link a provided to you? Please see below:
    http://att.deviceanywhere.com/4666/tutor...

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  • Master
  • 2,069 Answers

You should erform a master rest on your unit.
for detailed guideline, please follow this link.
hope that helps

Posted on Feb 24, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

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