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was there any liquid damage? just to check the intregrity of the hardware i would maybe boot off of a linux distro just to check and see if it works that way. ubuntu is free and if you can choose to "try linux without installing" option just to verify. this will let you know if it is a hardware or software problem.
The Acer service centre have probably not connected the keyboard and touchpad to the motherboard. Common mistake by Acer. It is best to send it back to Acer to have it fixed under warranty as if you try it yourself, the laptop could be rendered out of warranty. Good luck... :)
If Windows service pack 1 - doesnot all recent drivers and will not recognize your touch pad and even keyboard. Try to boot on Safemode. Just press on F8 when your start your computer - and connect an usb mouse and try to install the touch pad drive manually. Then boot on normal mode and install your other drivers.. It is recommended to update quickly your os to Service pack 2 or 3 for best performance of your computer.