Question about Canon CanoScan D1250U2F Flatbed Scanner

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Scanner not working after being stored for a year

When I try to scan a document the machine makes some soft clicking noises as though it is trying to scan but nothing moves and I get an error message "unable to open file"
The scanner worked perfectly well before I moved house. It is not locked and I have tried different USB ports.
I have also had a look at taking it apart but can't see how to do it.
Any help would be much appreciated.
Cheers
Brian

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You must always 'lock' the scanner before you move! It is very sensitive. If you are scanning at 300 dpi, the scanner motors moves the platten by 1/300th of an inch and then the data is scanned. This is a continuous process, but you see only the platten moving.

There are are small plastic 'catches' on the back side. The top portion is 'press-fit'. Carefully remove every plastic catch and you can reach the inner parts. Most probabbly, the clacking noise is because the motor is not able to drive the platten. If you can reset it properly, then the scanner is ready! Ensure cables are not disturbed.

S. Mohan

Posted on Jul 28, 2008

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