When I try to scan a document the machine makes some soft clicking noises as though it is trying to scan but nothing moves and I get an error message "unable to open file"
The scanner worked perfectly well before I moved house. It is not locked and I have tried different USB ports.
I have also had a look at taking it apart but can't see how to do it.
Any help would be much appreciated.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: Scanner not working after being stored for a year
You must always 'lock' the scanner before you move! It is very sensitive. If you are scanning at 300 dpi, the scanner motors moves the platten by 1/300th of an inch and then the data is scanned. This is a continuous process, but you see only the platten moving.
There are are small plastic 'catches' on the back side. The top portion is 'press-fit'. Carefully remove every plastic catch and you can reach the inner parts. Most probabbly, the clacking noise is because the motor is not able to drive the platten. If you can reset it properly, then the scanner is ready! Ensure cables are not disturbed.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
How to Scan a Document on a Multi-Function Printer
A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:
Connect your multi-function printer and computer. Power them up.
Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.
Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.
Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.
Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.
Press the scan button to start the process. This can be done on the printer itself or on the computer.
Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.
Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.
Tips & Warnings
Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.
Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.
Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.
....How to Scan a Document on an All-in-One Printer?
Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:
Turn on your all-in-one printer and computer. Check the connections between the two machines.
Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.
Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.
Close the printer's document lid slowly so the document does not shift position.
Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
Push the scan button. You may have to do this on the printer itself or on your computer.
Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.
Accept the scan and save. Return the original document to a safe location.
THERE ARE NO OF DIFFERENT WAYS TO SCAN SINCE YOU HAVE'NT MENTIONED THE O/S OR THE TYPE OF PRINTER/SCANNER YOU HAVE TRY THIS !! OPEN All Programs , click Accessories , and then click Paint . Click File , and then click Import From Camera or Scanner Make any desired setting changes, and then click Scan . IF YOUR SCANNER IS WORKING THEN IT SHOULD WORK ALL THE BEST !!!!!
Make sure you have the newest vista drivers located here - also, make sure that the scanner platen is travelling the full length of the scanner, it's not being hung up somewhere causing it to jam. Try to scan while the cover is open to watch the scanner head travel.
Hello, you can a document using a scanner. 1. you have to find a SCANNER machine that is responsible in scanning the files you want to scan. 2. Then after you find a scanner, next thing to do is to place the document file in the scanner and make sure that your scanner is properly connected and turn on. 3. Click and run the software that is bundled with the scanner to scan the document and then you have to set the path where your scanned file is to be place. 4. Then after the scanning process finished then click the save button to save the scanned files.
/* Style Definitions */
mso-padding-alt:0in 5.4pt 0in 5.4pt;
font-family:"Times New Roman";
I need more
information to offer a definitive solution, but I can give you some information
that might help diagnose the problem. Unless you
forgot and tried to use it locked…then unlocked it after, it seems unlikely
that changing the ink could directly affect anything related to the scanner. So
especially if it still scans and now just makes more noise then before, we can reasonably
say it isn’t a faulty locking mechanism and that the gears are probably not
stripped, which would either stop it or not. So you’re looking at either something
simple like the gear assembly being dry, shifted slightly, etc. or the safety by
the lock that makes noise to tell you the device is locked is stuck somehow.
The one can be tested by removing the little plastic safety that makes the
noise when the scanner is turned on and locked; the other you might be able to
test with some WD40 and see if it runs quieter.
i have found the way to scan items from a Canon MX310 (on windows)
1.On windows go to control panel 2. click hardware and sounds 3. then hit devices and printers 4. then click on the Canon Inkjet MX310 seriers 5. then you will see scanner management click on scan Photos or docs 6.then place the photo or doc under the scanner and hit scan!
That is all the steps you will need. 17 years old computer tech.
My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.