Question about Epson Stylus CX5400 All-In-One InkJet Printer

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Epson stylus cx5400

The error light is on with the message:printer error--->see your documentationand call service if necessary, plus i dont have the cd disc to install it would that be the problem??

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  • Zawizzy Sep 19, 2008

    Scanner prints only a large corner portion of the copy with fuzzy edges.I have contacted many technitions. None could resolve the problem. The menu reads ERROR....No CAYAN etc etc... I went to Office Depot and was advised the replace it Another said it needs to a software...........PLEASE HELP................Phyllis

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To the original problem post auther, wckdclrk:

This resolution, the only working one I could find for the generic "Printer Error" message, was posted by FixYa user willyinfcva:
"I downloaded the Epson CX5400 manual from 2manuals.com, and the remedies for the printer error light were plain and fell into 5 categories; print or carriage motor ohms out of spec (not likely), a latch holding the paper eject mechanism not locked down, or one of the sensors for head or paper position not functioning properly. Confident with this new information, I aerodusted both sensors, cleaned a smudge off the CR alignment strip behind the head carriage, and also reseated the head for good luck, as I'd had it out before. I ran a test and ... it worked!"

To Phyllis:

Your problem details are very sketchy. First you report you have the same problem, yet indicate that your "scanner prints", which is non-sensical and not the same problem. However, taking some shots in the dark, I'll try to best address the details you gave.

Your unit appears to have problems with both the printer and the scanner. Messages related to printing, ink, or ink colors (like Cyan) are in fact a problem with the printer part of the unit. And it sounds like that will be resolved by replacing the Cyan cartridge. If a partial, fuzzy image appears on your screen when scanning, try cleaning the glass window of the scanning bed (regular glass cleaner will do), and then try uninstalling and reinstalling the Epson software and drivers.

Posted on Dec 07, 2009

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Please help....My scanner only shows a large corner portion of the copy. The menu reads ERROR
...no color CYAN etc etc I have contacted many technitions....None have helped The last person Claimed it had to do with low ink....It doesn't make scence. Isn't the scanner separate from the printing components?The printer is in excellant condition...but I was told to dump it and get another I do hope you can HELP....I am 83 yrs young and I have a budget problem....Many Thanks Phyllis

Posted on Sep 19, 2008

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My CX5400 printer just gave me an error message that says call service. It printed earlier today...


Might be time for you to purchase another printer.

I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

Good Luck.



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Sounds as though the printer is defective.
Call or email Epson Tech Support.

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I don't know if this will work for you but I had that same error message. All I had to do was lift up the top so I could see the scanner bed and on the left where you see the "locked unlocked" pictures, Move it to the UNLOCKED position (don't ask me why, it makes no sense...) and it worked perfectly again. I spent 4+ hours trying to fix my printer last night, then my boyfriend walked in, moved it to unlocked and it was good as new. It made me pretty mad... but happy I didn't have to buy a new printer! Give it a try =)

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Help Epson CX3200


Hi,

I just like to ask to where specifically you can see the red light. It will help us determine what cause the red light. To give you heads up as well, the Printer's LCD screen can help us determine what exactly the offline condition of the CX3200 is:


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200.

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1 Answer

Epson CX5400. I have 2 and both are giving 'error'red light and message 'scanner error' see documentation and caqll service if necessary'. I have rung an Epson Service centre and they say it is not...


Please follow the steps below to resolve your issue.

1. Turn off the printer.

2. Lift the scanner cover.

3. Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the back of the scanner.

4. Turn on the printer, and the error should be cleared.

Update me if you are still getting the error message.

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What is the error message? SCANNER ERROR?
If that is what you getting, turn printer off then open scanner cover- on the left hand side there is a toggle log for scanner, position it to unlock then turn printer on then try scanning/copying again.

if your having a different error message pls indicate the exact error that you are getting.

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1 Answer

Epson stylus cx5400 reset???


try doing this :

Reclamping the Ink Cartridges

Once you start the ink cartridge reclamp procedure, you must complete all the steps in one session.

1. Make sure the EPSON Stylus CX5400 is turned on and not printing.

2. Press a MENU button until you see CHANGE CARTRIDGE, then press the COLOR COPY BUTTON. The ink cartridges will move to the replacement position.

3. Lift up the unit's cover, to access the ink cartridges.

4. Pinch the tabs on the front and back of the cartridge, and lift it out of the printer.

5. Lower the cartridge back into its holder, then press down on the top of the cartridge until it clicks in place.
Caution: Don't touch the green circuit board on the back of the cartridge, as you may inhibit normal operation and printing.

6. Carefully lower the scanner and press it down until it clicks into place. The EPSON Stylus CX5400 begins charging the ink delivery system.
The On light flashes and the EPSON Stylus CX5400 makes noise. Charging takes about 30 seconds. When it's finished, the On light stops flashing and stays on steady.
Caution: Never turn off the EPSON Stylus CX5400 while the On light is flashing, unless the Stylus CX5400 hasn't moved or made noise for more than 5 minutes.

if the issue still persists - you need to call the vendor - it´s a hardware issue

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3 Answers

Error message


Hi, I am assuming that you tried to turn it off and on again, also are there any lights flashing on the machine? If you go to the Epson website and choose support you can choose your printer and go through a troubleshooter which has some simple problems, but if you don't feel comfortable doing that then contacting a service center would probably be easier for you. Depending on where you are in the world there are several ways to contact your service center. I am posting the site for USA but if that is not where you are then let me know and I will give you the link for your closest place otherwise you may be able to navigate your way from the link that I am sending you.
Let us know how you go.
Link is:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&category=Products&infoType=Contact&oid=25301&prodoid=36478881

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