Question about Microsoft Zune JS8-00001 Digital Media Player

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Troubleshooting my zune stop working all of a sudden when i charge it it shows the full sighn but when i go to play it it wont turn on it just has a black screen. it has done this for a month or two. PLEASE HELP ME NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Posted on Sep 29, 2008

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My Zune 80gb all of a sudden just stopped working after I fully charged it one night. I woke up to the media player turning on but only showing the dark blue back light. It was completely unresponsive...


the display may be broke,

i very much would like to forward you to the manufacturer's hompage at:

https://service.zune.net/en-us/signin

if Microsoft can't help you and
warranty does not cover the device anymore,

i fear u may end up
with an mp3-player that has biiiig storage space or an oversized thumb-drive.

I hope you get lucky...

Aug 04, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune just stopped working


run the battery completey dead or you could possibly reset the device to factory default...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Mar 22, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune wont charge


unplug the zune. hold the back button and hold the up button until the zune restarts. wait until it turns back on. open the zune program. then plug in your zune. it should work.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My zune sucks


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Oct 23, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

ZUNE 80G BATT


Hello LB613,

It sounds like the battery is failing. Over time the amount of operating time you can expect between charges will decrease. The battery will still come up to normal voltage and thus will appear to charge normally but it will become depeleted very quickly during use.

You can contact Microsoft to get more information about a battery replacement for your MP3 player. The official Zune website is: http://www.zune.net.

Best Regards,
Ken
"Go Ahead. Use Us."

Jun 25, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Screen went blank


well, in some cases maybe you have forgotten that your Zune is not properly or completely charged,, that happens because your player doesn't have sufficient power to start up,, so,, if your trying to use it,, always be sure to charge it fully first before using it,, try to move the hold button,, then hold the play for 5 seconds,,..

Feb 12, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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