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Labtop will not start. A screen appears with three options; Diagnostic Screen, Boot Menu, and Bio Setup. it did not shutdown successfully and freezes.

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Sounds like a problem with your hard disk drive either not functioning properly or not being seen by the system BIOS.

Have you reseated the hard drive?

Posted on Jul 27, 2008

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Restore factory settings


You must press <F8> before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

Jan 30, 2014 | Dell Dimension C521 PC Desktop

1 Answer

Reset recovery windows


1 Turn on the computer.
2 As the computer starts, press <F8> on the keyboard until the Advanced Boot Options menu appears on the screen.
Note:
You must press <F8> before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
3 Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
7 In the Dell Factory Image Restore window, click Next.
8 Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9 Click Next.
The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer.
The software is now installed as it was when the computer was first received.

Jan 05, 2014 | Dell OptiPlex 380 MT Desktop Computer

1 Answer

Spot screen


Hello

First find an external monitor to test if its the screen on your laptop or the graphics chip in your laptop. If you have an external monitor then hook it up to your laptop and toggle the video over to see if you still see the spot.If it only shows on the laptop screen the Replace the screen.
Another thing you can do is run the built in Diagnostics
Diagnostics before windows using the F12 Diagnostics
* Reboot and press F12 to enter the Boot Menu
* When the boot device list appears, highlight Diagnostics and press Enter
* The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
* If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition
* Press any key to continue
* Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive
* After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to run -
Express Test = Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
Extended Test = Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
Custom Test = Tests a specific device. You can customize the tests to be run
Symptom Tree = Allows you to select tests based on a symptom of the problem you are experiencing
* When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen.

Dec 18, 2013 | Dell Vostro PC Desktops

1 Answer

Reset to factory without disk


which operating system ?


Click the "Start" icon in the lower-left corner of the screen and click "All Programs." Click "VAIO Care" then click "VAIO Care" again. The VAIO Care program will open.


Click "Recovery & restore" on the left side of the VAIO Care window, then click "Recovery." Click "Recovery Computer" on the right side of the program window.



Click "Yes" to verify that you are aware the computer will be recovered to its original factory settings and that all of your personal files and programs will be erased.


The computer will restart and the recovery process will begin.

When the process is finished, the computer will restart again and boot up to the Windows 7 setup screen.


Recover Using Recovery Partition


Turn on or restart your Sony Vaio computer.


Press the "F10" key repeatedly when the Vaio logo appears on the screen during the boot process to be redirected to the Boot Options menu on your machine.


If the Boot Options menu does not appear by the time the Windows logo appears on your screen, let the computer finish booting up, then restart the computer and try again.


Highlight "VAIO Recovery Environment" in your Boot Options menu and press "Enter."


The VAIO Care program will appear on your screen.


Follow steps 2 and 3 in Section 1 to recover your Sony Vaio computer with Windows 7 to its original factory settings.


Recovery Using Recovery Discs


Insert the first recovery disc in your optical drive and restart your Sony Vaio computer.

The total number of recovery discs varies based on your Sony Vaio computer.


The Boot Options menu will appear on your screen. Highlight "Start Sony VAIO Care Rescue" using the arrow keys on the keyboard and press "Enter." The "VAIO Care Rescue" program will appear on the screen.


Click "Tools," then click "Start advanced recovery wizard." In the "Do you need to rescue your data?" window, click "Skip rescue."
Click "Factory condition," then click "Next." Click "Yes, I'm sure" when asked if you want to proceed with the recovery knowing that all of your personal files and programs will be erased. Click "Start Recovery." Remove and insert the recovery discs as prompted by the computer.

Remove the final recovery disc and click "Restart" when a message appears on the screen informing you that the recovery is complete.


The computer will boot up to the Windows 7 setup screen where you can begin personalizing your operating system

hope this helps

Sep 30, 2012 | Sony VAIO VGC-JS210J/B 20.1 in. PC Desktop

1 Answer

Dell error code 0142. Status 72


This is sounding like a hardware problem--possibly memory.
A Dell has a built-in diagnostic program that you can access when you first start your computer.
When you first turn it on, you'll see a message at the bottom of the screen that tells you to press (F12, I think) for boot options. Once you press that you'll get a menu that will allow you to select a boot device. Another option just below the devices is the diagnostics option. Select that and run a system diagnostics. It will pick up any hardware problems you have.

Mar 22, 2012 | Dell Dimension XPS Gen 4 PC Desktop

1 Answer

Cannot read disk


"A disk read error occured press Ctrl+Alt+del to restart " FOLLOW THE BELOW INSTRUCTIONS TO RUN DELL DIAGNOSTIC ON INTERNAL HDD Open the Dell Diagnostics on either your hard drive (F12) or from the Resource (Drivers and Utilities) CD. Running from the hard drive is the preferred method of using the diagnostics. If problems occur when running from the hard drive or there is no Utility Partition, the diagnostics can be run from Resource (Drivers and Utility) CD. From your hard drive: Shut down and restart the computer. When the DELL® logo appears, press immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. When the boot device list appears, highlight ?Boot to Utility Partition? on desktop systems or ?Diagnostics? on portable systems and press . Note: On portable systems, PSA will be executed first. When PSA completes, press any key to load the Dell Diagnostics.? Go to step 2. NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions on the screen to run the Dell Diagnostics from your Resource (Drivers and Utilities) CD. From the Drivers and Utilities CD ResourceCD: Insert the Drivers and Utilities CD into the CD drive. Shut down and restart the computer. When the DELL® logo appears, press immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight IDE CD-ROM and press . Select Boot from CD-ROM option from the CD boot menu. Select Run the 32 Bit Dell Diagnostics numbered list. If multiple versions are listed, select the version appropriate for your platform. Go to Step 2. After the Dell Diagnostics loads, the Main Menu appears. Click the button of the option you want. If a problem is encountered during a test, a message will display the error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you can not resolve the error condition, contact Dell. If you run a test from the Custom Test or Symptom Tree option, click the tabs above the right window for more information: When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the Drivers and Utilities CD. Close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Regards Sunil Dsouza

Dec 04, 2009 | Dell Dimension 2400 PC Desktop

2 Answers

PCV-RX580


ok, you press F2 or F3 to enter into the bios setup.

Thanks

Oct 27, 2009 | Sony VAIO Digital Studio PCV-RX580 PC...

2 Answers

The desktop will not boot up. It's got power and sounds okay but


If you are able to get windows up you can restore it in a earlier time when it was working perfectly, this is if you have the 'restore point' on your pc. Other option if to use 'Last know good configuration'

The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores registry information and driver settings that were in effect the last time the computer started successfully.

To start your computer by using the Last Known Good Configuration feature, follow these steps:
  1. Start your computer.
  2. When you see the "Please select the operating system to start" message, press the F8 key.
  3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
  4. If you are running other operating systems on your computer, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.c697747.gif

Sep 07, 2009 | Acer Aspire T160 (AST160UA3400) PC Desktop

1 Answer

Restoring computer factory settings


another suggestion is boot the system from your OS disk, if you have one, and repair or reinstall OS. Reinstall should not cause you to loose any files.

Jan 01, 2009 | Dell Inspiron 531s Desktop Computer

1 Answer

Can not Boot from OnBoard SATA Hard drive.....it keeping looping...


Turn on (or restart) your computer.
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.
The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.
At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

If this works and you want to change the setting permanently do the following:
Turn on (or restart) your computer.
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F2>.
Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.
NOTE: Write down your current boot sequence in case you want to restore it.
Press the up- and down-arrow keys to move through the list of devices.
Press the spacebar to enable or disable a device (enabled devices have a checkmark).
Press plus (+) or minus (–) to move a selected device up or down the list.

Feb 17, 2008 | Dell Dimension 4700 PC Desktop

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