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Dell 1815 w/ paperport 10 treats multiple page docs as separate docs. I need to uncheck "create single page items" but can't find the instruction anywhere. thanks

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  • dgilli Jul 27, 2008

    I downloaded drivers. Same problem. WHERE is the box where i set docs to multiple page?

  • dgilli Jul 27, 2008

    I am not trying to copy multiple pages to one page on the printer. I am trying to get the scanner to treat multiple pages as a single document so, when i want to send a 50 page contract, it is not 50 attachments to an email. Isn't this a paperport thing; not a printer thing?

  • dgilli Jul 28, 2008

    Scanner Problem. Paperport 10 on dell 1815 printer treats each page of multiple page document in hopper for scanning as a separate document. Useless if you need to scan and email a 50 page contract.I understand there's a box in Paperport "create single page items" that needs to be unchecked. WHERE is the box??

  • dgilli Jul 28, 2008

    Never mind. Figured it out for myself. If any of you had gone to Nuance tech support, you would have too.

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  • 2,071 Answers

Just reformat and re install again the software..

Posted on Jul 28, 2008

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I know paperport 11 has the feature "create single page items" but I'm not sure about version 10. If you are creating .pdf files however there are several things you can do to merge .pdf files into one document.

Posted on Jul 28, 2008

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You need to save default settings after you uncheck the "create single page", I see if I can find manual.

Posted on Jul 27, 2008

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  • Ginko
    Ginko Jul 27, 2008

    Another way to fix it is the following:
    Unplug USB
    Download and install the following three files in same order.:
    Updated driver
    Dell software
    Dell upgrade
    They are official Dell download from Dell support page here
    Connect printer to USB only after installing software or when required by software installation process.
    Restart computer.

    It should fix your problem.


  • Ginko
    Ginko Jul 27, 2008

    I forgot... here you download the manual for the printer.\
    If you click the save button in the same box where you set documents to multiple page, you should not need to reinstall drivers above, which is a tedious operation.
    Try first using save, then eventually reinstall drivers.

    Regards


  • Ginko
    Ginko Jul 27, 2008

    Do the following

    First download the manual for the printer here
    It will be a zipped (compressed) folder, unzip the manual on desktop and open it.
    In the manual


    • Click on "printing"

    • Click on "printer settings"

    • Read it, it explains how to open the printer properties window and how to save settings

    • Click on "layout tab"

    • Read it shows the layout tab and save button
    On computer:


    • Follow instructions from manual in page "printer settings" and open the printer properties window

    • Select from tabs above "Layout"

    • Select settings and save profile using save button.

  • Ginko
    Ginko Jul 28, 2008

    Can you do the following from manual, it will open the "box"

    After you open that box there is a tab on top of the box that says "layout", click and you get this:

    Chose multiple page and save settings.


  • Ginko
    Ginko Jul 28, 2008

    Well, here are the specs here the review
    I did not find anywhere in the manual or in specs or review that your printer can do multiple scans, not sure you have this option, even if I thought that a $400 machine should have it.

  • Ginko
    Ginko Jul 28, 2008

    Sorry, I misunderstood.
    Check this article here:
    "From this point on, be sure to have the scanner ON when you open
    PaperPort, otherwise the scanner will not be detected. Place the
    document on the scanner. The other reason I preferred to use PaperPort
    10 is that I will be able to scan multipage documents into a single PDF
    file. If you are going to do multipage documents I highly recommend
    getting a scanner with an Automatic Document Feeder. Make sure you
    uncheck the item “Create Single Page Items”. To begin, select
    “Document”, then “Settings”. This is where you will name the file (I’m
    using a sequential numbering system), select the file type, resolution,
    document size and mode (B&W or color). Click “OK”, then “Scan”.
    You will be asked if there are more pages to be scanned for this
    document."


  • Ginko
    Ginko Jul 28, 2008

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Please rate this solution.

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