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I have a Photosmart D7360. Recently when printing straight from the memory card, the images are too dark. I have to adjust the brightness to maximum for an acceptable print. Why should this have suddenly happened? Is there anything that can be done to remedy the problem? Brian Bath I am interested in subscribing, but am not sure whet I am signing up for? Is it a one off payment for this problem? An annual subscription? Or a monthly subscription? Your details do not make this clear. Please advise.

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  • brianebath Jul 28, 2008

    I did state that this is a problem when printing straight from the memory card inserted directly into the printer. For me this is the quickest method for basic printing.

  • brianebath Jul 29, 2008

    Thank you for the suggestion, it makes sense, but how do I do this?

  • brianebath Jul 29, 2008

    You suggested resetting printer to factory settings which was a good suggestion. I asked how to do this. You came back with a totally unconnected response.

  • brianebath Jul 29, 2008

    The printer is switched off and unplugged after every use. The problem is ongoing. Is there any other way to reset the machine?

  • brianebath Jul 30, 2008

    That was total nonesence. I explained that the problem was images printed when using the card slot direct into the printer were too dark. You suggested resetting the printer to factory settings. A good idea. You asked if problem happens when printing via a print program, no as I can easily check the brightness before printing. I want to be able to use the card slot for speed and convenience. How do you reset the printer?

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9 Answers

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Hi,

Seems like no one is really addressing your main problem.

What is needed is to setup your printer station with brightness and contrast as well as saturation. The is will remedy the problem when printing off a memory card as opposed to printing from an application.

I'll be glad to help you. Just ask, and in your reply would you address it to the expert who made the suggestion, right or wrong, by using this approach:
Worldvet: Regarding your suggestion, I'd like your assistance;
OR
Worldvet: That doesn't make any sense can you clarify?

OK?

As to your first few sentences, when you come here to seek advice, you are offered a few options, one is to use he Free Forum, a good place to go if you have plenty of time to wait for an expert to get to you.
OR
Premium Questions: this is where you are now and this service is a one off purchase, however, you need not accept any answers until you are satisfied, then upon exit you'll be asked to rate the expert who gave you the Best Answer or, you'll receive an email from FixYa asking you to Rate your purchased assistance.

Hope this helps you understand what you purchased and how to handle the flood of replies. This flood of replies is called crowd sourcing and is rather new in the support field.

Lastly, there is no subscription, but many who have used the pay service and do not need help NOW, use the Free Forum and find it quite helpful. When you absolutely have to have it fixed RIGHT NOW, (happens to college students doing homework) we have Live Chats for $14.95 and gives you a personal chat window with an expert you can accept or refuse.

Further to help you understand who is who, a Guru is the highest ranking an expert can attain. You will notice that there is a number next to the ranking expressed in Votes. the more the votes the harder it is for us to keep a high ranking. So, anyone with less than 100 votes is still pretty new, much like I was once. Anyone with 100 votes or more and has a high ranking is going to be pretty good and has proven themselves. That said, I still find ways to improve myself.

If you want more aid from me just ask away and I can get you the pointers you need to get this solved and if I can't I'll tell you so... straight up.

Regards,
Worldvet

Posted on Jul 30, 2008

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First thing you may want to try and do is adjust the settings on your camera otherwise your will just want put them on the computer and adjust them with photo editing software.
Thanks,
Lee

Posted on Jul 29, 2008

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I have a Photosmart D7360. - clip_image001.gif

Introduction
The purpose of this document is to provide background information on the cause of photo cropping or the cutting off of images when they are printed. Photo cropping occurs as a result of disproportional horizontal and vertical dimensions, or Aspect Ratio.
Understanding Aspect Ratio
Each image size has a different Aspect Ratio that is determined by the digital camera or other device used to capture the image. If the Aspect Ratio of the print size is equal to the Aspect Ratio of the image, no cropping of the image occurs. However, if the Aspect Ratio of the print size is not equal to the Aspect Ratio of the image, the image will be cropped until the Aspect Ratios are equal.
Examples of photo cropping caused by disproportionate Aspect Ratios
A digital image of 1280 x 960 DPI (resolution - dots per inch) has an Aspect Ratio of 4:3, which, unless cropped, will result in two sides having white borders on the printed 4 x 6-inch picture. Instead of leaving the white border, the printer will increase the size the the image, center it on the paper, and finally crop the image so that the image ratio is 3:2, the Aspect Ration of a 4 x 6-inch photos (see Figures 1-4).
Adjusting Aspect Ratio
When using a digital imaging program to eliminate unwanted sections of images, the Aspect Ratio will change. Many newer digital cameras offer a 3:2 resolution setting that creates a borderless 4 x 6-inch picture. Check the digital camera user's manual to see if this feature is supported. When using a digital imaging program such as Adobe Photoshop Elements software, images can be cropped to the desired size as long as the Aspect Ratio is correct. The software should provide pixel size information to better determine the appearance of the printed picture.
To convert an image to a 3:2 ratio, divide the smallest pixel number by two, multiply that number by three, and replace the larger pixel number, the width of the image, with this new number. This will determine the correct Aspect Ratio for a 4 x 6-inch picture.
Example
For an image with a ratio of 100:50, divide 50 by 2. The resulting number is 25. Multiply 25 by 3. The resulting number is 75. Replace 100 with the 75. The new desired Aspect Ratio for an uncropped 4 x 6-inch picture is 75:50. The image settings can now be modified to a ratio of 75:50 with a digital imaging program.


hope this may help,


regards,
VOTIT

Posted on Jul 29, 2008

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If any normal clear image is not coming out clear replace ink cartridges

Posted on Jul 29, 2008

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A work-around is that you may power off the device, completely unpluged and leave it off for at least 30 minutes to an hour. that should also reset the settings to factory default.

i will still go further with your issue and will keep you posted if in case

hope this works...

Posted on Jul 29, 2008

  • marlon john madrid
    marlon john madrid Jul 29, 2008

    Reset the All-in-One to the factory default settings by using these instructions:

    1. Unplug the power cable from printer when the printer is powered on.

    2. Press and hold OK and HELP buttons while plugging in the power cord.

    I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
    We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.

  • marlon john madrid
    marlon john madrid Jul 29, 2008

    follow my last post on holding the OK and help button.



    i got this from an e-mail



    Reset the All-in-One to the factory default settings by using these instructions:

    1. Unplug the power cable from printer when the printer is powered on.

    2. Press and hold OK and HELP buttons while plugging in the power cord.

    I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
    We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.

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How does the printer peform with other jobs? If you are experiencing the same thing with other jobs then you may have an ink-cartridge problem. Also, make sure you are using the recommended paper for best picture quality.

Posted on Jul 29, 2008

  • Ken Jones
    Ken Jones Jul 29, 2008

    returning the printer to factory settings is usually done by the print driver. In windows you can usually find your print drivers at start/printers and faxes.



    What I hear you saying is that you never tried printing in a different way and therefore, all of your print jobs are printing poorly. If that is the case there most likely a problem with the ink-cartridges. They will need to be cleaned, refilled, or replaced.

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Try restoreing the printer to factory defaults, this has worked to solve similiar problems before.

Posted on Jul 28, 2008

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It can be the priinter settings or the software used to process picture before printing.
What software do you use?
If you process the pictures with photoshop or similar software you will not get this problem anymore

Posted on Jul 28, 2008

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You can make several adjustments to improve your images such as lightening dark areas, changing the exposure, sharpening blurred edges, and changing the brightness and contrast.
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  2. Click the Edit tab and then click the Advanced tab.
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  7. If you have finished modifying the image, do one of the following to save your changes:
    • Click Save to overwrite the original image.
    • Click Save As to save the modified image with a different name.

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