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Posted on Feb 23, 2011
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Hello; recently bought a Logitech M305 cordless mouse. My notebook system: msi cx620mx; Windows 7 64 bit Home Premium. Mouse works normally without any problems. Exception: after hibernation / sleeping, mouse freezes. When I open Setpoint, I cannot see any wireless mouse. When I open Logitech re-connect software, clicking "advanced", I cannot find any receiver. Only after remouval of the USB receiver and re-installation of the receiver, I again get connection - often even then this is not feasible (message approximately "USB device not recognized"). Then only a re-start of the notebook helps. Somewhat annoying - any advice on how to solve the problem ? many thanks for any support. Kind regards Max Zeller

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  • addc Feb 27, 2011

    No, that definitely cannot be the solution. Going to the device manager, uninstalling USB drivers, uninstalling some programs and restarting the computer is NOT what I expected. As mentioned in my request, the mouse always works without any problems after a re-start of the notebook.

    What I expect is some short program or procedure which allows to re-connect the wireless USB mouse during full operation.

    Regards



    Max Zeller

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  • Master 4,281 Answers
  • Posted on Feb 23, 2011
Computer hardware and networking support
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Ths problem occurs because of usb drvier conflict issue with your usb wireless dongle driver. For that go to device manager uninstall all usb drivers then it will automatic install all driver. Then go to control panel->add remove program and features then uninstall your wireleless keyboard and mouse driver then reinstall. Then restart and check. Also try different usb ports of computer for connecting the usb wireless dongle of keyboard. Let me know if you need further assistance. Thanks for using FixYa.

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