Question about HP OfficeJet 7310 All-In-One InkJet Printer

4 Answers

Officejet 7310: Scanner Failure

My machine is out of warranty. From the beginning it has had issues with scanning but now even printing results in a "scanner failure." The cost to have HP fix it just doesn't seem like a smart investment. I was hoping someone could tell me what the part is and whether a savvy tech person could swap it out. It apears to be a hardware issue but no idea how to fix it. From the boards,this seems to be a popular issue with this product.

Any thoughts? My HP Officejet 7310xi All-in-One dials, connects with number, secures connection and then starts to scan the document to be Faxed. It then displays "Scanner failure" and makes a "Musicoid, whirrrr" sound. The print, scan, and copy features work very well. A "Scanner Failure" message appears. It directs that the power should be turned off and restored after about 20 to 30 seconds. All instructions were followed. The machine was cleaned. The bulb works well. New software was downloaded. No improvement has happened. The Fax does not work at all.

sandbur@aol.com; 07/27/2008.

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  • sandbur Jul 27, 2008

    My HP Officejet 7310xi All-in-One dials, connects with number, secures connection and then starts to scan the document to be Faxed. It then displays "Scanner failure" and makes a "Musicoid, whirrrr" sound. The print, scan, and copy features work very well. A "Scanner Failure" message appears. It directs that the power should be turned off and restored after about 20 to 30 seconds. All instructions were followed. The machine was cleaned. The bulb works well. New software was downloaded. No improvement has happened. The Fax does not work at all. Scanner Lamp is just fine.

    sandbur@aol.com; 07/27/2008.

  • sandbur Jul 27, 2008

    All other functions of the device perform fine. scanner copies. Printer works fine. Fax does not work. I notice many complaints Online about the HP Officejet 7310xi All-in-One Fax.

  • sandbur Jul 27, 2008

    Thanks for advice; cleaned all and rechecked equipment. Have very clean glass. Good bulb in place. No apparent mechanical deficiencies. Still get Error Message of "Scanner Failure" and directions to recycle power. Fax not possible at present. Receive Faxes fine. Copy from glass fine. Print fine. Copy from Feeder fine. This problem seems not very uncommon to me. I hope the company, or someone, can come up with a solution.

    Thanks,
    Sandbur@aol.com

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4 Answers

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  • Master
  • 3,037 Answers

Usually with this kind of printer, the individual parts can't be bought. Also like you said, not worth sending it in. Depending on how long you have had this printer, the wise choice would be to get a new one. If you go this route, HP has a habit of giving a trade in discount but you need to call them about one and order it through their sales department not from a store. Let me know if you really don't wish to do this and I will see what other options may fix this problem but like I said, getting a new one is the best bet. If you have any other questions, please let me know

good luck

Posted on Jul 27, 2008

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  • Master
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Solution one: Check the scanner light Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible. CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light. If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product . Solution two: Check operating conditions Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product. Solution three: Check the power connections

  1. Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
  2. Make a color copy by pressing the Start Copy Color button on the control panel.
  3. If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
  4. Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.
Solution four: Perform a power cycle
  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then reconnect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
Solution five: Reset the product Follow these steps to reset the product. Step one: Perform a partial reset
  1. Unplug the power cord from the product.
  2. Press and hold # and 3 while plugging in the power cord.
  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel. If the partial reset resolves the issue, do not continue to the semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.
  1. Unplug the power cord from the product.
  2. Press and hold # and 6 while plugging in the power cord.
  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
Solution six: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Jul 27, 2008

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  • LORETO LACARON
    LORETO LACARON Jul 27, 2008
  • LORETO LACARON
    LORETO LACARON Aug 12, 2008

    did the solutions from all of us experts solved your problem if not then let us know the current updates so all the fixya experts can assist you further

  • LORETO LACARON
    LORETO LACARON Aug 12, 2008

    did the solutions from all of us experts solved your problem if not then let us know the current updates so all the fixya experts can assist you further

  • LORETO LACARON
    LORETO LACARON Aug 12, 2008

    did the solutions from all of us experts solved your problem if not then let us know the current updates so all the fixya experts can assist you further

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  • HP Master
  • 6,487 Answers

Try this one...

1. The button control panel locking "button" is not so much a button as it is a "latch" - located just to the right of center at the bottom of the panel.
2. Make sure all ribbons and cables are properly seated and out of the way of moving parts before resetting the top.
3. The source of the problem seemed to be the cleanliness of the underside of the glass closest to the scanner motor - ours was extremely clouded for some reason. I read in another thread that the scanner carriage can't tell that it's "home" unless it can clearly read the white line on the underside of the scanner table.
4. I also cleaned and lubricated the rod, belt, gears, and carriage - which I'm sure didn't hurt but not sure helped.
5. Took me 3 or 4 tries before carriage finally found "home" and unit worked.

Hope that helps..............

Posted on Jul 27, 2008

  • Mark Gil
    Mark Gil Jul 27, 2008

    Yes there's really alot of problem with this unit and almost all clients ended up replacing it..

  • Mark Gil
    Mark Gil Jul 27, 2008

    Do a semi-full reset will reset on your printer
    Press and hold Cancel and the Left Arrow key while plugging in the power cord.

    Good luck...........

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  • HP Master
  • 19,396 Answers

Probably it is the scanner lamp faulty

Posted on Jul 27, 2008

  • Ginko
    Ginko Jul 27, 2008

    Check if the lamp starts, if it does not it is the lamp, and must be replaced, If lamp is ok it is a problem with the belt or the mechanics, in this case the printer must be taken apart to find out what is wrong and eventually fix it.

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