Samsung galaxy exhilarate keeps saying memory is full but it still has plenty of memory left
I have posted this response on another forum where someone else had reported similar problems.
My phone is a Samsung Galaxy Exhilarate and I have had it since April. I
like it quite a bit and this memory problem is the only one I have ever
had. I just finished chat with an ATT agent on this problem after
searching for two days. Mine began yesterday after using Voice Command
for texting for a few hours. I haven't added any music or apps in several days and was able to access Gallery and Music with no problem before
using the Voice Command App. The only thing I did was download some
pics from Facebook in the last few days. I first noticed I couldn't open
my Music. Then I noticed I couldn't access Gallery although I could
reach my pics and vids by opening the camera and tapping the small icon
for Gallery. In this way, I was able to delete some pictures I didn't
want. When this didn't stop the memory error messages, I then deleted
every downloaded file I could find, a few apps,
cleared a bunch of text messages and cleared Data on yahoo Messenger.
Restarted my phone. Didn't work. I then found out I couldn't download
pics from the Internet. It said not enough memory. I also couldn't view
pics sent as text messages. Same message: Not enough memory. I had
1.25GB of music, about 500MB of pictures and videos, about 10 apps and games I had downloaded from Google Play Store and about a dozen downloaded pictures.
This is what the tech from ATT had me do.
The first thing the tech had me do was go to Settings, Applications, Running and shut down all running apps
with the exception of the Settings app, of course, and Google Services
and Google Keyboard would not shut down. Without restarting the phone,
she had me go to Downloaded apps and one by one clear all data and stop each app. I did that. Again, Google Keyboard wouldn't stop but tech said that was fine. Without restarting the phone,
I was again asked to check if Gallery or Music would open. No. I was
then asked to go to the Web application, open it, tap on settings
(bottom), privacy and security and to clear cache, history, cookies,
form data, location access and passwords. We checked available phone
memory after I did that. It was about a 100MB greater but still could
not access Gallery or Music. Please keep in mind all this was done
without restarting the phone. I then uninstalled every app I had ever
put on it. (Made my home page quite bare.) I connected phone to computer
and moved all of my my pics and vids in the DCIM folder to the computer
and every song except one from the Music folder. I was asked to check
the Gallery and Music apps again and still got an error.
FINALLY I was asked to restart my phone and when it reloaded I was able to access the Gallery and Music apps.
I want to note that when I opened the Gallery, there were many pictures
under Camera, several under downloaded, a handful under an app I had
deleted called Perfect365, 1 screenshot, and blogger pictures which I
have no clue where they came from. These pictures were not in the folders when I connected my phone to the computer. Possibly they are on the SD Card? I have yet to explore that.
Bottom line is all these steps together worked but I am curious as to
what part actually did it. I can't help but wonder at what point I could
have restarted my phone and it worked.
If you try these steps will you restart your phone after each 'step' and
tell us if that worked? I really hope this helps others as it is a
frustrating and baffling problem.
Have a good one!
Mar 27, 2013 |
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