Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Installing AT&T communication manager for data card conflict

Brand new laptop Vista home premiun with sp 1 installed AT&T Communication Manager v 6.7.18 for data card Option GT Ultra. Inatall goes well tells me to reboot computer, when I do I get no screen. Tried to hard boot, it start to boot goes to login screen but I can not type in password. It will not accept data. Went to AT&T they say this is the right software it must be a hardware problem . Went to store where I purchased the computer he took a brand new one out of the box, installed sw, told to reboot and exactly the same thing happened, no monitor. Then after hard boot cannot input data. Tried to have Vista repair itself to the last time it booted property, nothing happens. help

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  • Anonymous Aug 13, 2008

    I have the same issue with Acer exitensa brand new laptop...

  • jrhale2008 Aug 14, 2008

    Very similar problem. Bought ACER laptop which worked flawlessly. Loaded ATT Communication Manager onto the ACER with VISTA. Re-booted laptop and computer ''froze". Was unable to move cursor, imput any data. Have contacted ATT with NO support or solutions at all. Very frustrating.

  • gigiboms Sep 19, 2008

    Same problem with new Dell Inspiron 1720. Computer freezes after installing the AT&T software. Performing auto system restoration removes the software. Received no suggestions from Dell or AT&T tech support on how to fix!

  • lenkguy Nov 23, 2008

    Had the exact same problem, with new Acer Aspire 6930, with Vista. Had to go into Safe Mode and then use the roll-back to last known good configuration. That cleared everything up. Tried installing several times, had same problem, same solution fixed computer. But no At&t software and no aircard at this point, on my Acer.

  • Ticked210 Dec 05, 2008

    I have the same problem with my Acer Aspire laptop. I have to go to safe mode to restore. I'm more than a little ticked that neither Acer or AT&T seem to care that my new laptop won't take this software,

  • cash35_1999 Mar 17, 2009

    I have the same problem when installing smartview (aircard) software from Sprint.


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Dear sir/madam,

The more you go in to alter settings and programs in your
DELL, them less likely they will be to honor the warranty. Having said that, one
thing you can try IF you have a restoration disk of any kind, is to try to repair
the boot files and sequence. you can use one of two methods. You may get a handy
utility called "VistaBootPro" that does the job very nicely or follow the link below
to MS and run their bootrec scheme. click this link for more information to how to boot to update
windows update.

good luck

Don't forget to rate the solution

Posted on Jul 27, 2008

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