Installing AT&T communication manager for data card conflict
Brand new laptop Vista home premiun with sp 1 installed AT&T Communication Manager v 6.7.18 for data card Option GT Ultra. Inatall goes well tells me to reboot computer, when I do I get no screen. Tried to hard boot, it start to boot goes to login screen but I can not type in password. It will not accept data. Went to AT&T they say this is the right software it must be a hardware problem . Went to store where I purchased the computer he took a brand new one out of the box, installed sw, told to reboot and exactly the same thing happened, no monitor. Then after hard boot cannot input data. Tried to have Vista repair itself to the last time it booted property, nothing happens. help
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Re: installing AT&T communication manager for data card...
The more you go in to alter settings and programs in your DELL, them less likely they will be to honor the warranty. Having said that, one thing you can try IF you have a restoration disk of any kind, is to try to repair the boot files and sequence. you can use one of two methods. You may get a handy utility called "VistaBootPro" that does the job very nicely or follow the link below to MS and run their bootrec scheme. click this link for more information to how to boot to update windows update.
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I received a pop-up that said, '' Corruption hads been found detected in Feature Manager, back-up file has been loaded.
Sierra Wireless Aircard 881
Most of the time you can repair the feature file by opening and closing AT&T Communication Manager (ACM). If that doesn't work try this...
1. Close ACM.
2. On you computer browse to C:\Documents and Settings\All Users\Application Data\Communication Manager.
3. Delete the files called featuremanager.xml.rc4 and featuremanagerBackup.xml.RC4.
4. Open ACM.
5. If your still having the problem delete the entire Communication Manager directory in Application Data.
6. Uninstall and Reinstall ACM.
Try this and let me know if it helped you
Thank you, Techlahj
If the machine is a Dell with DellControlPoint, open start, run then type msconfig and hit enter. Choose the Startup tab and find the startup item named "Dell" with the Command from "C:\Program Files\Dell\Dell Control Point\Connection Manager\Dell.UCM.exe" and uncheck the box. Hit Ok, then reboot your computer.
You need to download the Communication Manager software from AT&T's Communication Manager website. Instructions from the website:
Download the latest Communication Manager software*Follow the steps below to download your free copy of Communication Manager software. You must have a subscription to an eligible data plan and use a compatible device. If using your handset as a modem, a tethering cable (purchased separately) or Bluetooth® functionality (available in select handset models) is required. For detailed instructions on configuring Communication Manager with your LaptopConnect device, visit our device support site, select your device model, and follow the on-screen prompts to find detailed instructions on configuring your device for use with LaptopConnect.
Clearly, ATT would rather we get a new modem with their software, so they have more control over what we do with it.
However, I just discovered the following way to get connected:
In the Cingular Communication Manager 1. click Ok to the error message.
2. click Connections/Edit Connection Profiles. 3. highlight your EDGE/3G connection and click "Connect", and you will connect bypassing the error message (this must be a bug). 4. live with it.
i have had three aircards due to many problems including not being able to install the communication manager program from the aircard to not being able to connect to the att network. well, i got a laptop the other day and figured i was going to have problems with the aircard UNTIL i went to the sierra wireless website and did some investigating!! i think the problems lie with the communication manager rather than the aircard itself. >>>download the 3GWatcher program directly from sierra wireless and use that instead of the communication manager. it offers all the same functions and worked right off the bat....i took my laptop with the aircard out on a golf course in the middle of nowhere to test and everything worked beautifully!! i, too, spent many hours on the phone with att....very frustrating! and no reps even suggested that i try the 3GWatcher program...they all blamed the problems on a "bad batch" of aircards.... hmmmmm!! try it, you'll like it!
Please try to check the specification of your laptop again, have you installed a separate wireless network card on your laptop.
Based from the specification on the HP manual, the communication feature for your laptop are:
High speed 56K modem with digital line guard
NOTE: Designed only to allow faster downloads from high speed 56K modem compliant sources. Maximum achievable download transmission rates currently do not reach 56 KB/s, and will vary with line conditions.
NOTE: Modem availability is subject to country regulatory approval.