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There is no lock on your refrigerator for either door. The lock/unlock button is only for the dispenser to keep small children from dispensing ice or water. If your door won't open it could be a few things. First, a package on one of the shelves dropped and is jamming the door on the inside. May require removal of the top hinge so you can tilt the door top forward and look inside to see what happened. Next, you may have one of the door hinges that actually broke and is keeping the door from opening. You will need to look close at both hinges but I would guess the bottom hinge would cause this more that the top since the door weight is all on the bottom hinge. The only thing that holds the doors closed is a magnetic gasket on most side by side models under normal conditions.
I did my own search for the same problem and saw Dougs question and lack of a solution. I have the same sagging door problem and was looking for a fix.
First, when I removed the weight of the items from inside the door, the door closes properly. This means that the door is not very sturdy and cannot hold the weight of items placed on door shelving. There are NO adjustment mechanisms on the door hinges either. Bad on Amana. The GOOD NEWS is that I fixed the problem.
Take out all items from the door shelves. I removed the top hinge with the door closed to keep it from falling. I took the door off and placed it on the floor. The lower hinge has a plastic pivot over a steel pin - remove that for a moment. Place steel washers over the steel pin - about .080" or so thickness. Replace the plastic pivot. Replace the door. Add the normal weight of items back on the door shelves. The door closes perfectly. At least until the door sags again and I'll need to add another shim.
Sure are a lot of sweaty fridges out there. My wife complains about it too. A mis-fitting door will allow moist air inside. Brute force usually fixes that. I just put my foot against the door bottom and bend the door back to where it belongs. If it has drooped, try just forcing it back up. And don't keep the door open too long when looking for stuff.