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My internet and phone line run through the same jack. My internet works but my phone doesn't.

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If you have DSL for your Internet then you should have been provided DSL filters, one side has a phone logo and the other has DSL. Make sure the phone is plugged into the right side of the filter. Good luck.

Posted on Jul 28, 2008

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Magic Jack long distance service on internet


I have a Magic Jack and it is plugged into my computer. I don't have to do anything to call a long distance call. Do you have the new one that does not need to be plugged into you computer? You do not need to have any other application running to use magic jack. I know you said something about outlook express and yahoo, but you do not need to have that open. All you need (if you are attached to a computer) is your computer running, magicjack running on your desktop, and an internet connection. I hope this helps you.

Jan 11, 2012 | Phones

1 Answer

No dial tone


  • First, try to check every telephone line is properly plugged into its phone jack. If you have a problem with just one phone, plug a different phone into that jack. If the second phone works, the problem lies in the first phone.
  • Then unplug each phone and answering machine in your house, one at a time. Wait 30 seconds after unplugging the first device. Pick up another phone to see if there's a dial tone -- if there is, then the first phone may be faulty. If not, continue unplugging phones in the same way and check for dial tone. If you find a phone that doesn't work, plug all your other phones back in and see if they work properly. The faulty phone should be replaced.
  • or disconnect the plug from the test jack inside the exterior box. This disconnects your inside wiring from phone company's line. If you have more than one line, select the test jack for the line that is causing the problem. Plug your phone into the jack; this plugs you directly into the phone company's line. If you have a cable modem, plug the phone directly into the jack on the modem.
  • Then pick up the phone receiver to see if there's a dial tone. If there's no dial tone, the problem is with your outside wiring. If there is a dial tone, the trouble is caused by your inside wiring, equipment or jacks.
  • Hope it will help you. Thanks for using FixYa.
  • Oct 19, 2011 | Phones

    1 Answer

    I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...


    There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

    I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

    If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

    Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

    If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

    If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

    You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

    Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

    I hope this helps.

    Cindy Wells

    Jul 23, 2011 | AT&T EP5962 Phone

    1 Answer

    All of the lines are steady red, which means the line is in use by another set. However, no other phone is using those lines. Can you shed some light on what I need to do.


    You need to find where your phone line has a problem. This could be a sign of a wiring problem inside or outside or a problem with the phone itself. First try another phone at the current jack (I prefer to use an old corded phone with a different phone wire). Since this is a 4-line phone, you will need to check each line separately. Check for dial tone. If the test phone works, try the second wire with the ATT-974. If it still doesn't work, replace the phone. Modern phones aren't meant to be user fixable. If neither phone works, continue below.

    Next try both phones at a different jack. If the phones both work and the jack is for the same line as one of the lines to the first jack, then you probably have a wiring problem at the jack or leading to the jack for all of the lines. You can open the faceplate and check for loose wires. If it is the wires to the jacks, you may want a professional to deal with the issue.

    If you get the in use message at other jacks on both phones, find where the telephone service comes in. If you are lucky, that will terminate in RJ-11 jacks. Then open the service box and use your test phone there. If the problem occurs at the service box, call your phone company. They should fix it for you. If the dial tone is normal, it's an inside wiring problem. The phone company will fix it for a fee. (If the service uses a non-RJ11 jack, you should have the phone company do this test.)

    I hope this helps.

    Cindy Wells
    (who has gotten a line in use error when mice chew on the wires or a crew dug too deep near the underground wires. Sometimes we'll hear a fast busy signal when the handset is picked up with the problem. Although with 2 line service, only the digging humans usually cause a problem with both lines. Animals only damage on line at a time outside.)

    Apr 18, 2011 | AT&T ATT-974 Corded Phone

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    Removed alarm system; now phone won't work


    In the alarm system there was a jack called an RJ31X. This jack is suposed to have the line run from the teleco interface to it and then back out to the rest of the house(except for DSL, it stays ir front of the alarm jack). When the alarm jack was cut out the line bridge was eliminated. To make the line active find the wire that went to the alarm jack and and connect the red wire to the yellow wire and the green wire to the black wire. that should pass the line through to the remainder of the jacks in the house.

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    Most of the Cordless 2 line phone BASE UNITS have the connections on the back for line1/line2 or seperate line 1 and line 2 connection. If you have the type of phone with the line1/line2 jack you have to be sure that both lines are on the same wall jack, otherwise make sure the phone you purchase has seperate line jacks and you will have two phone cords going to the base unit.

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    1. Do you have the wireless internet and connect to your phones?

    2.Do you have a AT&T DSL with a router for your computers and phones?

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    Try another interconnect wire between the wall jack and phone's base unit. Check the wall jack with another phone to make sure that it is working in the first place.

    It is very possible that the line input circuit inside of the base has some defective components, and thus has failed.


    Jerry G.

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    You can get a splitter for it which will then divide that one phone jack into 3 out or 4 out which ever you need. the only problem that you might run into is how close the phones might be to each other. Otherwise there isn't much other ways around it with only one phone jack.

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    unless you are intending on using internet phones you will need to run new wire from the phone box ( on the outside of house) to each Room A and Room B. The general line is already run as I am assuming you already have 1 line in place.

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