Hi
If you are trying to restore your computer back to the factory settings what you need to do is restart the system while restarting tap the "0". It should give you an option to restore your computer back to factory state. If not the factory image is damage and only thing you can do is to order a disc from toshiba to restore it manually using the disc.Thanks
Do you have the restore discs? If not order them or go to Toshiba site and order them or download them if that is the option they provide for you. Also if you have the restore disc then just insert the restore disc and follow the on screen directions.
Make sure that the boot order is set to DVD or CD as the first boot and hard disk as the second boot this should be already set in the BIOS. Order the discs if you do not have them imperative. Thanks for using FixYa!
P.S. If you cannot get a restore disk from Toshiba I use this site for all restore discs. Note you have a PayPal account it is free to get at PayPal.com I use PayPal because I know it is a legit site. Click Here
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