I have a Babylock Ellure that I've used twice since I bought it. Both times it worked fine, last use being a couple of days ago. Last night I tried to turn it on with the embroidery unit attached, the LCD screen gives the standard "The embroidery unit will move", I hit OK, then it makes a really ugly grinding sound, unit does not move, then the message on the screen says "A malfunction has occured, turn the machine off and back on". I've done that multiple times with no solution. I tried using the regular sewing functions and that works fine, but as soon as I put the embroidery unit back on it did the same thing. Please help, I'm so frustrated! Thank you!
You need to make sure that the embroidery arm is able to move freely be sure that it has no obstructions like a wall behind your sewing table or fabric that may be stacked nearby. If all is clear you probably have thread wrapped somewhere inside the embroidery unit it only take a little bit to jam up the works. You can try to take off the cover by flipping the unit over and removing the screws to the embroidery arm. I would take it to the shop where you bought it they should be able to help you for free if it is new. If you have the original packaging you can send the machine to Steve's at www.stevessewandvac.com just send them an email they can help.
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Looking at the babylock.com website the Ellure Plus has more stitches although they are both machine embroidery machines. The Ellure Plus has a larger embroidery field than the Sofia though so this may well clinch it, 4" x 4" versus 5" x 7", I know I would go for the larger embroidery field so I didn't need to reset the hoop.
I guess though it comes down to price and will you use all the extra features of the Ellure Plus. If you are mainly doing clothing and home dec then you really don't need the embroidery features at all, its a personal preference though.
Have you been in for a demonstration and used both machines yourself? Sometimes the little things will crystilise the decision for you. Look at ease of threading up, lighting in the sewing area, size of the free arm and how easy it is to program and set up the embroidery functions. Then decide if the extra cost is worth it, sometimes its better to spend more now and not outgrow the machine's functions, but you know what your sewing needs are so its something you have to weigh up.
Software is available from Babylock.com and the hoops are available from Amazon.com
You might want to contact a dealer on line who sells this model. Here is one I found in Austin who sells your machine for 399.00 http://www.sewaustin.com/eblasts/MoreSew-LessDough/MoreSewLessDough.pdfThe dealer might be able to help or contact one in your state via phone.
A fully loaded used model sells for abt. 700.00 so you got a good deal!
A phone call or email is better than having to travel...Shame on Babylock.com for not helping you!
Good Luck and don't give up.
Have you looked at
your manual or bought the more expensive machine book from your dealer? I wasn't happy at the addtional cost at the time (I spent $2200 US that day) BUT I have
found my book for my Evolve a VERY good investment (70 bucks, but worth
every penny these past 2 years!) You may find the same for your Ellure.
Baby Lock have very good cust.
service either on the web or right at your dealer. Most dealers will
give free lessons upon your request. I hope this helped, PS I'm a bit jealous.... I REALLY wanted that machine too! Happy Sewing and Good luck with your baby!
Not if you just want to get the patterns off the internet, etc., you cannot, or at least with my older version, make your own designs. You need to download the program to your computer. Its pretty simple if you get on the internet and download the designs put your palette on your computer, go to the designs, with a blank card, and load the patterns. Hope this makes sense.
If not a USB model, you have to get the disgustingly expensive Babylock palette box ($500) and software with the blank card to transfer the designs from cd or files. Beware of making the embroidery too small, it can make the stitch density too great and then the machine cannot sew the design. There is software called Density Works to deal with this problem.