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Hi, Most common problem in al the digital camera's. Slide motor start malfunction and the massage appears"Turn off the power and on again". In this situation you have to replace slide motor or lens block assembly, And your camera work fine again. Thanks for using fixya.
Correction : Retry turn the power on by the power switch. Check the zoom reset sensor of lens block (pin 9 of CN402 on the SY-191 board), if zooming is performed when the zoom button is operated. If it is OK, check the zoom motor drive IC (IC401 on the SY-191 board).
According to the symptom the possible fault is described above, You have to contact any nearest SONY SERVICE CENTRE to rectify the problem. Thanks for using fixya.
Is this camera only have a digital zoom? If it has an optical zoom as well, you could have a setting that is set to ignore digital zoom and because your lighting conditions, zooming in and out is not currently possible because the aperture can not be opened enough to light you take a picture without being blurry. The auto focus would be taking priority in stopping you from taking a picture. Just a hunch.
Most likely there is a problem with servo drive for the lens and camera functions. The fix is to replace the complete processor board including the servo drive electronics. After replacement the board must be tested and calibrated.
Call Sony to see if the camera is worth to have serviced.
switch on when the lense extends take the end of it and gently twist and pull the lense you may hear it click be gentle do not force it then switch off and on again and this will solve the problem 98% of the time.
The W12 must be a European version of the W1 or W5 camera. The W12 is not available in the USA.
It sounds like you have the "digital zoom" feature active.
Digital zoom lowers the quality of the photo.
It (in effect) reduces the megapixels applied to an area of a photo.
Digital zoom should not be used if you want quality results.