Question about Nikon COOLPIX L3 Digital Camera

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Nikon lens 18--55mm stuck

Nikon lens is stuck , dont believe it was dropped.f1 year old cant find guarantee

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Dropping is the most common cause or a knock whilst whilst the lens is out.
Dirt ingress is another possibilty.
It is almost always physical damage - or a low battery.
There is- as always this out of warranty items of this class no repair opportunity

Posted on Jul 27, 2008

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Posted on Jan 02, 2017

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Unfortunately not. If the Nikon centre think it's been dropped, then you're stuck. They may well think so due to additional wear and damage caused as the initial fault progressed; this may well resemble the damage caused when a lens is dropped. You should really have sent it for repair as soon as the fault occurred.

All you can do is to write a letter of complaint to Nikon, asking them to intervene on your behalf with their authorised repair centre. It will help if you tell them how long you've been loyal to Nikon for and what other Nikon products you own; also state that if you must buy another lens that your money will instead go to one of their competitors instead and that when you replace your camera you will think hard before purchasing from Nikon again. It also helps if you tell them that you were well aware that you would be charged for any repairs caused by misuse, such as dropping your lens, and so would not have bothered to try and claim under warranty under such circumstances as it wasn't worth the risk of having to pay a big bill just to get a broken lens returned to you. Tell them that you have not dropped the lens and so you dispute their findings, and at the very least request that the lens is returned to you without charge so that you can get the lens examined by an independent repairer.

As long as your letter is polite, factual and states your argument clearly then you maximise your chances of getting them to revise their position to give you the benefit of any doubt.

Good luck.

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