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I dropped my camera and now the lens is stuck and when I try to turn it on and off the screen says lens error.

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Contact the makers custpomer support.
The likely cost of repair however will be near the cost of simply replacing the camera

Posted on Jul 28, 2008

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Lens will not extend when turned on message on screen lens error


Hi,

This error indicate that focusing ring got stuck or jammed due sand, dust or may be due to external shock caused by dropping the device.
  • Try compressed air. With a fine tip blow off gun around lens barrel. It should remove all dust and sand. Turn the camera on this will solve the problem.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.

If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

Thanks and have a nice day

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When I turn it on, the lens gets stuck. I get a msg on my screen that says "Lens error, restart camera". I've turned it on several times, and it keeps getting stuck. Is there something else I...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

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When power ON the screen displays"Lens Error!" & lens does not open.


Hi,
This error indicate that focusing ring got stuck or jammed due sand, dust, may be due to external shock caused by dropping the device.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move onces or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

Thanks...!!
4 thumbs rating keep us motivated to answer more free questions.

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The camera might not of had been dropped or abused at that moment, but it sounds like one of your ribbons is not full connected to its port due to a previous unnoticeable drop or mishandling. In other words, if you are savvy enough to open the camera, remove the ribbons (2 of them, found on the front side of the camera coming from the lens) and re-insert them into their ports. I have only needed to do this once on this particular camera, but at least 30 times on the Exilim line of Casio cameras. Hope this helps.

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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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your lens are stuck! did you drop the camera? you need to get a repair on the lens

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The lens probably has some dirt or grime stuck in the lens motor. If you can gently twist the lens back and forth, maybe with some air.

I have answered this in another post. Here is the link.

If this helps you, please return and choose FixYa! ThankYa!

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The E18 error is fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.
Here's some things that you can do to try to correct it. Have already fixed several cameras with this problem by using these methods:
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Same problem guys!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.

After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!

PS Tried the Sony online chat support - useless!!!!

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