Go to http://www.jascoproducts.com/support/universal-Remote-codes.asp .
Scroll down a bit until you see the GE Universal Remote Instructions. Click on the "W" for a wordpad document or the Acrobat insignia for a PDF document. If the instructions contained therein do not solve the problem, at least an 800 # is provided so you can speak with someone directly.
Hope this helps.
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