Question about Xerox WorkCentre Pro 765 Laser Printer

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Xerox workcentre pro 765 paper jam

Hi. There are paper jams in both trays all of a sudden. We have taken all the paper out and it continues. the paper seems to only come out about an inch past the rollers so when you open the doors the paper still right there. Ahhhhh. I have cleaned all of the rollers and still nothing. Any suggestions? Thanks!

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On this model, the roller assembly may need to be replaced. The part comes with a complete set of rollers and a new clutch on the end of the shaft. This clutch is important to the operation of paper feeding.
The other area that can be a problem is a solenoid that actuates the clutch. If the solenoid does not operate you can have paper jams.
The supply voltage for the paper solenoid clutch is supplied by the mother board. If this is the case, a new mother board needs to be installed.
The paper trays have springs under the metal tray, sometimes stretching these springs just a small amount can help to increase the pressure to the paper feed rollers. In time, they can get weak and with a full tray of paper, the paper will not touch against the feed rolls.
If possible, sometimes using a light weight piece of sandpaper, scrub the rollers to break the hard rubber glaze. This can give better grip to the feed paper.
On this machine, there is a side door to on the right side. It opens to clear a jam. There is a black door inside that flops out. If this black door is not hinged, and you can hold it in you had in any side position or comes off and in your hands, this black door needs to be replaced. This door has rollers, which help drive the paper.
For safety reasons, a service call may need to be placed on this model machine.
This is a very good model, customers prefer this machine because of its uniqueness in preforming jobs different from even the newest models.
If you wish to keep this model and the manufacture continues to support the product, you can make a good investment on this model.
If you decide you wish to keep this machine, pay the price, and get the service work done properly by a trained service representative.
Above all, be safe and enjoy your product.
Good luck.

Posted on Aug 12, 2010

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If this remedies the problem please rate the solution accordingly

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