- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
first disconnect the unit from the computer then reset it on your computer go to control panel and add remove files and click on your printer file and select updat/repair but not remove and that will reload your software. reboot and connect your printer and start the test..that may over power the problem, if not try to reload just the driver
Go to the HP website and make sure you have the latest drivers installed. You should be able to let the computer install the drivers automatically once you download them. Also download any other additional software that comes with the printer. Sometimes special print jobs rely on these extra programs.