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If you know the email address that was used to register the device, you can try logging into the Gmail account associated with the phone. You can click on the "forgot password" link, and from there answer your security questions that you put in place. Once you reset the password, just make sure the device is connected to the internet, and try to log back in using the new password. If this still does not help, try taking it to a local carrier store, preferably a corporate location, and they may be able to help. You may need to initiate a master reset, and hope everything saved to the SD card in the phone, as a data transfer needs access to the phone, i.e. the screen unlocked.
There is no home button on the AT&T Pantech Renue... So there is no way to master reset it.. someone email me.. Im having issues.. My little sister put a lock on the Reset option and she dont remember the password and I dont know the password. My email is firstname.lastname@example.org
This is a common problem, where you input the correct name and password and it still doesn't work. To solve this:
Try going to this site from your PC:
Put in your info and it should say device unlocked
Re-enter your info into your phone and it should take you to a new screen to set a new pattern and once you set it your phone should be unlocked.
After you unlock your phone, you can take off the pattern unlock in the settings.
If you forget your unlock code: At the Enter Unlock Code prompt, try entering 1234 or the last four digits of your phone number. If that doesn't work, press - and enter your 6-digit security code instead.
NOTE: Your phone's 4-digit unlock code is originally set to 1234. The 6-digit security code is originally set to 000000.
Most likely your son has put a pin code on his phone. This code is stored in the SIM card and when you power up the phone it asks for a pin code before you can operate the phone.
In some cases when you enter the wrong pin code too many times the SIM card will lock up. You need to contact the phone service provider for assistance to unlock/remove the pin code.