Question about SanDisk Sansa e250 MP3 Player

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Communication problem My computer has trouble recognizing that the mp3 palyer is connected; the mp3 displays a "connected" message, then dispolays a "refresh database" and keeps cycling through these displays. the computer doesn't see the drive-- sometimes when I disconnect and reconnect it will temporarily see it and all is well, but usually loses it before i can add songs, etc. I'd greatly appreciate any advice!!

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  • Anonymous Jul 27, 2008

    my mp3 player has a similar prob. when i go to plug it in, it will not read the device... not only does it not read but it also does not charge


  • acanthus Jul 30, 2008

    I downloaded an audio book (.wma) file to my computer from my library. I had to download some new software to get it. I can't remember or access that site again. I think it was something like odm?



    After that the files downloaded to my computer with no problems and I can play them on the computer. I downloaded them to my Sandisk, but when I tried to play one on the device I saw a messge saying that I should sync my device to renew my subscription. I think that was it. I plugged it back into the USB port, but now my computer no longer recognizes the device. the device says it is connected, and even when I unplug it now it still thinks it is connected. I can't even turn it off. I can only see that one screen no matter what I do.



    I hope you can help me. Thanks,



    Cecelia Riehl

  • lostrealist Aug 06, 2008

    yea i got it to sync once or twice but after that it dont work. it has 2 bubbles {USB device not recognized} {found new device- usb device} the second one used to say {found new device - sansa e250} when i shoved the cord in hard enough, but it dont anymore.

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I solved the problem myself, a couple weeks ago. I removed the battery and replaced it. That reset the device. Then I realized I needed to set it to the other USB mode--MTP, I think. Then I was able to listen to the book.

Posted on Aug 14, 2008

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OK, it's funny how all of you said you have the same problem, and yet you all have different problems.

sciguy - follow the instructions below on recovery methods
lost - you broke your usb port - try another
acanthus - i believe that player only recognizes Audible audiobooks
guest - see below

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Aug 14, 2008

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