Tried 2 new cartridges, cleaned heads, but that did not solve the issue. This is exactly the same problem Joe Donovan had, but we prefer not to use his solution of throwing out the printer. Color prints fine.
When I realized there is a charge for the FixYa services, I decided to contact Kodak directly. I am so GLAD I did. They were able to walk me through what needed to be done to correct the problem. Their service was timely, polite, and FREE! I suggest if anyone has the same issue, contact Kodak directly. Their customer service exceeded our expectations and I'm sure it will do the same for you.
You may want to let people know up front that there is a charge. That way they can determine if they want to provide you with their personal contact information. I know that I NEVER would have signed up if I had know of the charges in advance. Because of that, I ask that you remove my information from your records.
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The HP 6500 printer has separate in cart and print heads. The light print you are getting is because the print head in clogged with dry ink. First thing to try is to go into the printer software on your computer and do a print head cleaning procedure, this will take a few minutes to finish. You may have to run this several times to clear out the dry ink. If this does not solve the problem when you will need to get a replacement print head, the part number is CB868-30002
If you purchased the cartidge recently (30 days or less), then just bring it back to the store and tell the associates that it simply stopped working, they may be able to exchange it for you.
If not, you will probably need a new cartidge. The good thing about HP cartidges is that the print head (which is probably your problem) is built in, so issues are usually solved by just buying a new one. This, of course, means you have been replacing your print head every time you run out of ink, which adds up quickly in costs; but thats another subject
Hope that helps,
hi... it might be that you need some time to let the ink absorb into the pads in the print heads ... this can take between a few hours and a day... Must be frustrating to deep clean three times and just seem that you are wasting ink cartridges, my "solution" would be to give it time or possibly clean the print heads manually.. hope it will solve it out..
I just ran into a similar issue with my MP390. Actually both the color and black inks were not printing very well. I would get very inconsistent printing. Fixed the problem very easily and quickly as follows:
On the top of each print cartridge, there is a small hole. Remove the print head (lift the gray bar at the front of the print head and lift out the print head) with the cartridges still in place. Holding the print head over a piece of paper/paper towel, blow into the holes on the top of the cartridges (either directly or using a straw/tube of some kind). You should get ink coming out of the botton of the print head, both color and black. Replace and print head and test print.