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David,
More than likely, you have stripped the plastic gear inside. Those gears can sometimes be difficult to find and purchase. I would suggest trying to open up the top so that you can confirm if the gear is stripped. I would also suggest not putting as much paper through the shredder as they say it will handle. Hope this helps!
unplug the printer, then press Stop/reset button, the plug the printer, while pressing Stop/reset button, press the power button, then release the stop/reset button, still pressing the power button, then press the Stop/reset button ( 2 ) two times the release the power button and stop/reset button. the run the service tool_V1050 exe.
It could be one of two problems and they are both usually caused by over feeding. Either the tooth rollers have junped out of their sockets or they are jammed tight with paper which would cause the first to happen also. There are safety switches but unplug the unit any way. Get on the output side of the shreeder and start pulling paper or remove the metal object that was dropped into its throat. Hopefully, you won't have to take it apart to put the rollers back into their sockets.
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