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Press the "Aspect" button on the remote until the picture looks appropriate. You are probably trying to display a 4:3 ratio channel on your 16:9 ratio TV. You are probably viewing it in "zoom" mode, which does not stretch the 4:3 ratio video, but enlarges it until it fits the width of the screen, which zooms part of the video off the top and bottom of the screen.
this is normal and this feature is for wide screen programs! normal shows and games will lose part of the top of the screen sides and bottem because it zooms in on whats in the middle of screen! hope this helps
it sounds like you have hit the zoom button or your aspect ratio isnt right. the aspect ratio should be set to 16:9 (if there isnt a button for aspect ratio, change it in the menu) and there should be a zoom button on your remote and just keep hitting that and it should return to normal. If neither works, post your tv brand and model and i'll try to find another answer
Hi hsaucier, Although you have a wide-screen television, it is possible the video you are viewing was recorded in an even wider format. The bars should be smaller than if you were viewing the same DVD on a TV with a 4:3 aspect ratio, but will likely not disappear unless you view the DVD at a zoom setting. Many movies are shown in theaters at a wider ratio than 16:9, and the Blu-Ray disc has probably retained the entire picture rather than cropping it to fit your screen. I recommend trying different viewing options that zoom in slightly. Be aware that this may cut off part of the picture from the left and right sides, but depending on your personal preference, you may not notice anything missing.