I had the same problem with the Fellowes model ds-12Cs. I fixed it by blowing compressed air into the feed slot. I'd guess I cleared some debris from a sensor and it did not require disassembly of the unit.
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Re: Auto shut off
You may want to examine the unit carefully and remove the screws which hold the unit together, you will find these screws on the bottom. Either there may be scrap over the switch or sensor or the sensor or switch has been broken. Clean the unit as best you can. You may be able to find the problem from your examination.
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I got mine to work by running it on reverse for a moment then sliding it to auto. It stopped. Then I did it again. This time auto ran just for a second then stopped. I did it a third time but I had a sheet of paper ready in the feeder. Ran on reverse. Slid it to auto and it took the paper and shred it. I did it a fourth time. Reverse slide auto and feed shred the paper. Fifth time Auto shred the paper without reverse. :)
Inside the shredder there is a motor which is wired to run both forward and backward, the way it does this is to transfer the power from the switch to a couple of wires on the motor
The forward running motor will be linked to the auto start button which will tell it to work with the paper sensor.
When you select the Forward function the Auto Start is taken out of circuit and the Forward switch should supply the motor
After all of that I would say that the switch is open circuit on the Forward contact and needs replacing
I have the Infoguard SX100M Axeus, sold by Staples. Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried. I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.
If you have a strip cut machine it may be a problem with the gears. if it is not a strip cut it may be overheating due to not being oiled. First check with your manual to make sure you are not exceeding your duty cycle some machines only have a 2min on and 10 min off cycle,