Hey teresarushto, I'm having the same problem along with my ear gel basically melting in my ear. I got a toll free from the local cell phone store for Jabra. I called them and the only thing they offered was to replace the ear gels. They didn't even acknowledge the audio problem I told them about let alone offer me a replacement. Pretty brutal service for a company this large. The toll free number i got is 1-866-697-8757. Best of luck!
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