Question about HP Photosmart 3310 Printer

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Paper jam from printer an envelope. I got out the envelope except for a small piece about 2x2 and I can't find it. Now my printer will not work at all and it says carraige jam. I tried putting a piece of paper to print on but it won't work. You can hear the carrige trying put is stalled. Candace

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  • glendeningsu May 11, 2010

    but now mine will not shut down so how do I do this

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More than likely, there's paper stuck in there somewhere. It's causing something not to move right, and then the carriage is getting **** on whatever part isn't moving right.

Turn the printer off, and then lay it out on a table. Take whatever panels you can off, or open them. Go through the paper path like a fine-pick-comb and find that piece of paper.

Hope this helpe :>

Posted on Jul 26, 2008

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I have a hpj6480 printer. It says paper jam. I've done everything, turned off removed every piece to clean out, pushed every imaginable button...still paper jam it reads....


Below are the causes of paper jam
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Try steps provided in below link and check if paper jam is resolved.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01312792

GuruAid.com

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OK, often when removing a paper jam this can happen:

1) - when pulling the jammed paper out you can leave behind a small piece or loosen up another small piece from a previous jam. This piece can then become the 'new' jam by clogging the jam sensor or switch. Use a small flashlight to look done the previous jammed area to see if this is the case.

2) - when pulling the jammed paper out you can 'mis align' or damage the jam sensor (or switch) so that it always registers a jam. this fix may require a technician or repair shop to fix.

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Try to open the printer cover. You may be able to get a better hold of the paper jam in the cartridge area.
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I hope this information has been helpful.

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When the back output tray is pulled down, the printer has a straight paper path from the manual feed slot through to the back of the printer. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.


Open the back cover

Open the manual feed slot cover.

Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.

Using both hands, put one piece of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.
• Make sure that the paper or envelope is straight and in the proper position on the manual feed slot. If it is not, the paper or the envelope may not be fed properly, resulting in a skewed printout or a paper jam.
• Do not put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.
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Hi there,

Paper jams can occur in the following areas
1 Top cover and toner cartridge area
2 Optional envelope feeder
3 Input tray areas
4 Optional duplexer
5 Output areas (top and rear)
6 Fuser area

Solving repeated paper jams
* Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
* If using a duplexer, check all areas (including under the duplexer).
* Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
* Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
* Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
* Try printing to a different output bin.
* The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
* If you are printing from tray 1, try reducing the size of the stack.
* If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
* If you are printing small sizes, feed paper short edge first.
* Turn over the stack of paper in the tray. Also try rotating the paper 180°.
* Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
irregular paper.
* Avoid using paper that has already been used in a printer or copier.
* Do not print on both sides of envelopes or transparencies.
* Print only on full sheets of labels and do not print on both sides of label sheets.
* Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
* Clean the printer (see the online user guide procedures).

Hope this helps.
Please rate my response.
Thanks
Have a good day.

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